First Card cardholders can now look at their transactions and print out
invoices, bills and the like by themselves.
Resco has created a self-service solution which consists of a website and an
interactive voice response function, both with direct links to First Card’s
critical business systems. Travel expense accounts can now be put together
much more flexible way.
First Card is a product of Nordbanken Finans. The bank has now raised the
of service for its card customers by launching a self-service solution. The
solution is both an office on the Internet (the First Card Internet office) as
well as an interactive voice response function with services and information.
The purpose of the solution is to simplify everyday business for First Card
customers. Many of them travel a lot with their jobs and need to be able to be
in contact by accessing information about their card and its transactions
around the clock. The next step will be in June when the website is expanded
with a travel bookings function.
“We were keen to create a solution that gives the greatest possible benefit to
First Card’s customers, but also a solution that is simple and cost-effective
for Nordbanken Finans themselves to develop further,” says Jan-Olof Engstrom,
the Nordbanken Finans Account Manager at Resco.
The solution that Resco has put together consists of application logic as well
as links from the web interface and interactive voice response system to First
Card’s critical business systems. Resco has constructed the web interface to
the Internet office and Telia is responsible for the interface to the
interactive voice response system. Resco is also behind the work that went
the concept now expressed by this self-service solution, where BEA Systems
products have been featured.
From www.firstcard.se you can go into the Internet
office where cardholders can get a summary of their card purchases, can
find the services they want to use and can get some tips about what First Card
can offer. The possibility of checking transactions back in time, sorting card
purchases by type of purchase, getting details about each purchase and
out bills are examples of the functions available. Instead of calling customer
service the First Card cardholder gets his or her tasks performed directly.
Encryption is taken care of when you first log in.
About Resco AB
RESCO is an ideas company based on a coming together of the most experienced
people from several lines of business. We offer technology, which integrates
business systems and the web, and communication, which strengthens
relationships and builds up brand names. What all the people who work at Resco
have in common is that they are committed to what they are doing and would
to challenge their clients to go down new paths. We are specialists with a
special feeling for context. This means that we can see the big picture. We
have long experience. Resco started in 1982 and is currently listed on the
Stockholm Stock Exchange. We have offices in Sweden, Finland and Germany. With
550 specialists in business development, business systems, web technology,
design, architecture and market communications we occupy a unique position in
the market. We want to contribute towards lifting business to a higher plane,
making all business into business for people. Visit our website at www.resco.se