IVI Checkmate Corp. announced at the Electronic Transaction Association
the U.S. launch of the e(N)-Touch 3000, a dial-based Internet capable
point-of-sale payment terminal for the merchant bankcard industry. The
e(N)-Touch 3000 is a touch-screen transaction terminal capable of handling
secured credit, debit, EBT, smart card transactions as well as value-added
Internet applications such as advertising, loyalty, coupon issuance, e-mail
and merchant home pages. IVI Checkmate released the e(N)-Touch 3000 to the
Canadian merchant bankcard industry last year. The terminal was quickly
adopted by leading financial institutions serving the Canadian marketplace.
The e(N)-Touch 3000 is an open and versatile transaction terminal
featuring a compact, all-in-one design that incorporates a thermal printer and
a large back-lit touch screen, allowing a wide range of applications to be
completed quickly and easily. The e(N)-Touch 3000’s high-speed modem provides
fast communications for payment information transmittal and Internet content.
Additionally, the terminal features a large memory capacity that is field
upgradeable. These features combine to provide a proven platform for payment
and value-added applications that were not available on a store level
transaction terminal until now. These applications can include web browser,
marketing research, cash register functions, loyalty applications, bill
payments, wholesale ordering, on-line help functions and more.

Mike Hackney, vice president and general manager of IVI Checkmate’s
Financial Systems organization stated, “The e(N)-Touch 3000 brings key
attributes to the merchant bankcard industry that will establish a new
standard of service and value. Touch screen technology allows total freedom in
developing terminal applications with an intuitive ‘look and feel’, reducing
help desk costs and checkout times.”

Hackney added, “The e(N)-Touch 3000’s Internet capabilities, fast modem
and extended memory range provide transaction processors a means of delivering
value-added applications that vastly improve the checkout process and
transaction settlement accountability. For example, the e(N)-Touch 3000’s
visual help screen capabilities and superior diagnostic capabilities, via
TCP/IP communications, will dramatically reduce their support costs. These
processors can use simple browsers to see what is happening at the terminal at
all times, making support and everyday communications with the retailer more
timely and trouble free.”

IVI Checkmate Corp. also announced the launch of the Ingenico Elite 510
wireless payment terminal
for small retail and restaurant establishments. The Elite 510 is an advanced,
compact and integrated point-of-sale terminal that is a single solution for
electronic transaction acceptance and processing. Its design, operator lead-
through, reliability and price/performance make it the best buy in the
merchant bankcard industry. The Elite 510 was developed by Groupe Ingenico,
the worldwide leader in smart card terminal technology and is distributed
exclusively within North America by IVI Checkmate.

The compact “all-in-one” design of the Elite 510 eliminates counter
clutter and the “spaghetti cable” look of modular terminal configurations. The
four-line graphical and backlit display with a simple-to-use keyboard ensures
error-free service and fast customer checkout. The Elite 510 features proven
thermal printer technology that prints crisp, legible receipts for customers
and merchants. Paper is simple to load with no messy ribbons to replace.

Mike Hackney, vice president of IVI Checkmate’s Financial Systems
organization stated, “The Elite 510 responds to the merchant bankcard
industry’s need for a proven, simple and cost-effective terminal with built-in
investment protection. Features such as EMV compliance, 1 MB of memory, and an
integrated smart card reader provide a retailer with advanced features for
today’s and tomorrow’s functionality.” Hackney added, “The Elite 510 features
a fast thermal printer which costs less to operate than an impact receipt
printer and is much faster in printing receipts, thus improving customer

IVI Checkmate Corp. also unveiled the release of the eN-LAN 4000 Lodging
Solution. The local area network
solution will provide hotels, motels, resorts and property management
operations with a complete payment authorization and management system.

The IVI Checkmate eN-LAN 4000 Lodging System provides a comprehensive yet
simple-to-use solution that reduces operational errors and increases
accountability. The system is designed to improve the check-in and
checkout process to reduce customer wait time. It can be placed at the
checkout and in the retail shop, providing centralized control of all
transaction functions. Summary and detail reports reduce management batch
closing time and highlight potential trouble areas.

Michael Hackney, vice president and general manager of IVI Checkmate’s
Financial Systems organization stated, “The eN-LAN 4000 Lodging System
allows one system to be implemented throughout the facility – reception
desk, retail shop or whereever you need a payment terminal. The eN-LAN 4000
Lodging System can be implemented as a multiple terminal solution or as a
single terminal that can be expanded into a multiple terminal
configuration. The application interface and functionality is the same
regardless of the number of terminals implemented, reducing training time
and eliminating operator confusion.” Hackney added, “We are currently
working with several major processors to certify the Lodging LAN system.”

The eN-LAN 4000 local area network solution uses the eN-Counter 4000?
modular POS terminal as the LAN gateway and as a workstation on the LAN.
Using the eN-Counter 4000 as the gateway eliminates the need for an
expensive LAN PC hub. A second eN-Counter 4000 terminal serves as the
back-up gateway, maximizing uptime and reducing the users’ cost of
ownership. The eN-Counter 4000, serving as either a gateway or a LAN
workstation, uses the same user interface and application features, greatly
reducing training time and equipment expense.

About IVI Checkmate

IVI Checkmate is a major electronic transaction solutions provider in
North America. The Company designs, develops, and markets innovative payment
and value-added solutions that optimize transaction management at the
service in the retail, financial, travel & entertainment, healthcare, and
transportation industries. IVI Checkmate’s software, hardware, and
professional services minimize transaction costs, reduce operational
complexity, and improve profitability for its customers in the U.S., Canada
and Latin America.


TYME Execs

Brown Deer, Wis.-based TYME Corporation has announced the promotion of several employees to key executive positions.

John (Jack) Derr, who started with TYME in 1981 and has been vice president since 1984, has been promoted to Executive Vice President. Derr currently lives in West Bend, Wis., but is originally from Frederick, Md.

Merl Hamak is now Vice President of Business Development. He came to TYME in 1990 as director of point-of-sale services. In 1994, he moved up to director of business development. Hamak lives in the Madison suburb of Oregon.

Diane O’Reilly, director of operations since she started with TYME in 1991, is now Vice President of Operations. She lives in Cedarburg, Wis.

Kim Quicker has been promoted to Director of Corporate Accounting and Human Resources. Previously, she was manager of both areas. Quicker, who has been with TYME since 1986, lives in Richfield, Wis.

TYME is one of the largest regional EFT (electronic funds transfer) networks in the country, with more than 27,000 ATMs and POS locations in Wisconsin, Minnesota, Illinois, and Michigan. For more information, visit [][1].




Proton World and the Bankernas Kontantkort Cash Association (the consortium of
banks that operate the Proton-based CASH smart card scheme in Sweden, made up
of Nordea, SE Banken, Svenska Handelsbanken and Swedbank ) announced that the
members of the consortium will upgrade their existing Proton host system to
enable it to support smart cards based on the Proton Prisma technology.
The Swedish system is currently the third-largest Proton-based smart card
programme in the world, with 7,330,000 cards issued and 33,176 terminals
installed. The CASH e-purse is typically combined with credit and debit
applications on the same card, but up to now, these applications have used the
magnetic stripe technology. The four issuing banks in the consortium account
for over 85% of the retail banking market in Sweden. They also all have banking
activities and strong links with financial institutions across the Nordic

The first part of the Swedish system to be upgraded will be the jointly-owned
Proton e-purse host and then each bank’s individual EMV (credit/debit) card
issuing system. The new Proton Prisma EMV application is compliant with the
requirements of Europay, MasterCard and Visa for the Swedish market. The first
Proton Prisma cards are scheduled to be issued in a pilot in October 2001 by
Nordea (formerly MeritaNordbanken). The EMV standard for
internationally-accepted credit and debit applications was devised by Europay,
MasterCard and Visa. It specifies the use of smart card technology and obliges
issuers to migrate to EMV-compliant systems by the end of 2005.
Proton Prisma is the new multiple-application smart card technology from Proton
World. The core of Proton Prisma is made up of CALC, a secure applications
management platform which is a spearhead implementation of the forthcoming Open
Platform 2.1 standard, and DFM, a toolkit for the creation of multiple

The Swedish Proton Prisma cards will contain the full range of Proton Prisma
applications, including ASPIC, a PKI-based authentication application and the
CEPS-based e-purse interface, with overall asymmetric RSA security. These
applications will be activated by the consortium members at a future date of
their deciding.

Tom Anderzén, Manager, Card Issuing at Swedbank and Board Member of the
Bankernas Kontantkort Cash Association, said “The CASH association’s member
banks very much appreciate the fact that, with the new Proton Prisma range,
Proton World can now supply them with a truly multi-application smart card
solution, which will create many new business opportunities in the
highly-competitive banking market.”

Armand Linkens, CEO of Proton World, said “We are not surprised that our
Swedish licensees are the first to adopt Proton Prisma, as the Swedish banks
are leading Europe in offering high-technology banking services via the
Internet, television and GSMs. Proton Prisma has been designed to deliver the
tools required to make electronic payments in all of these domains to
technologically-advanced customers, such as the Swedish banks, who will provide
optimum deployment fields for its flexible multiple-application capacities.”

Sweden. The partners in the association are Nordea, SEBanken, Swedbank
(Foreningssparbanken) and Svenska Handelsbanken.


Reform Battle

The Senate debate over amendments attached to the ‘Bankruptcy Reform Act of 2001′ continues this morning with the strong likelihood of a final vote on Friday. The Senate passed a cloture motion yesterday, which speeds up the debate process, by a vote of 80-19-1. On Wednesday, Secretary of State Colin Powell made clear his opposition to an amendment involving American investors and the insurance giant Lloyd’s of London. Powell indicated the provision, if passed, could have international ramifications. Reportedly there was action last night by two Senators to drop the two paragraphs which limits Lloyds’ ability to collect debts from U.S.”names”. The 420-page bankruptcy reform bill has drawn criticism from other groups including divorce attorneys, business bankruptcy specialists, and consumer groups. Earlier this week, two Democratic proposals to limit the issuance of credit cards to minors were killed. (CF Library 3/14/01).



Europeans and Americans alike are
heavy users of Instant Messaging applications, according to a new study by
NetValue, a global leader in tracking and interpreting online behavior, but
that is where the similarities end.
“While we are truly living in a ‘global village’ it is important for marketers
to understand the unique socio-demographics of each country, and how they
affect consumer behavior online,” said Jim Hatch, President of NetValue. “This
study indicates the global village will be just as diverse and unique
online as
it is offline.”
Using representative panels of global Internet users, the NetValue
WorldWired(TM) study also found that

— Europeans are heavy users of Instant Messaging, especially in Spain where
Spaniards spend an average of 10.6 days per month on Instant Messaging and
9.9 days surfing the Web. Germany, the UK and France spend an average of 10.0
days, 8.1 days and 8.4 days instant messaging respectively. Comparably, in the
US, users spend an average of 8.9 days instant messaging.

— US users spend nearly twice the amount of time (11.5 hours/month) surfing
the web than their European counterparts

– with Germans averaging of 6.8 hours/month, the French an
average of 6.2 hours, and UK surfers an average of 5.8 hours.

— NetValue discovered that men and women tended to have high
affinities(a) to different sectors depending on their country.
For example, women in the US had a high affinity for the
Environmental sector while women in Spain had a high affinity
with eCards. Men in France had the highest affinity to the
Cyber Media sector while men in Germany had the highest
affinity to the Weather sector. Still, there were interesting
commonalities that linked the countries. According to
NetValue, men in both Europe and the U.S. have a high affinity
to the adult sector, which ranked in the top 5 in every
country but the UK, while women on both sides of the Atlantic
have a high affinity to the astrology/horoscope sector.

About NetValue

NetValue, a global leader in tracking and interpreting online behavior,
delivers unprecedented insight into how specific population groups behave
online. Using representative panels of global Internet users, NetValue is the
only company to present the complete picture of global online behavior.
Through proprietary technology NetValue is able to capture all Internet
activity–Web, e-mail, chat, audio, video, games, instant messaging, and

Combining homogenous panel recruitment methodology with comprehensive
technology and expert analysis, NetValue not only delivers accurate data but
also online behavioral insight that transforms business.
Founded in France in 1998, NetValue has operations in the UK, France, Germany,
Sweden, Spain, Denmark, Norway, US, Mexico, Hong Kong, Singapore, Korea, China
and Taiwan. NetValue clients include MSN, Yahoo!, MasterCard, Lycos, Qualcomm,
Harvard Business School, EresMas, T-Online, Cadbury, Danone, Salomon Smith
Barney, Morgan Stanley, BNP Paribas, Profero, Real Networks.


InfiLink MAC

Atlanta-based InfiLink Corp. unveiled this morning a Web-based solution for the merchant sales community that automates the process for originating and submitting merchant payment system applications. ‘MerchantAppConnection’ eliminates the paper handling and the delays involved in the process of approving a merchant account. The new product offers brand and channel customization: by market, product and segment, with multilevel customization for content management by sales channel. ‘MAC’ also offers credit risk management with an on-line connection to all major credit bureaus and D&B along with custom underwriting and risk-based pricing by product, channel, segment. Other features include an on-line reference guide for sales staff; Web-accessed management information for sales results, trend analysis and exception resolution; secure administrative management control with centralized authority for access, maintenance and reporting empowerment; and a processor interface. InfiLink is part of InfiCorp Holdings, Inc., a wholly owned subsidiary of First National of Nebraska.



MIPS Technologies,
Inc., a leading provider of industry-standard
processor architectures and cores for digital consumer and network
applications, announced the promotion of Kazufumi Nakagami to business
development director and country manager for Japan, reporting directly to MIPS
Technologies Vice President of Worldwide Field Operations Derek Meyer.
Nakagami has more than 17 years’ experience in the semiconductor industry,
primarily in the marketing of high-performance processors. In his new
he is responsible for all Japanese business development operations at MIPS
Technologies. Previously, he was the company’s senior marketing manager for

“I’m delighted to announce Kazufumi’s new responsibilities as business
development director and country manager for Japan,” said Meyer. “His work in
marketing the MIPS architecture helped make MIPS the de facto standard in 32-
and 64-bit digital consumer applications in Asia, and I look forward to his
continued success at growing our business in Japan.”
“MIPS Technologies is a leader in the digital entertainment market with
high-performance, low-power, low-cost solutions for products such as smart
cards, set-top boxes, digital televisions and DVDs, and we plan to expand that
leadership to other markets including automotive, communications products and
office automation,” said Nakagami.
Prior to joining MIPS Technologies, Nakagami spent 11 years as microprocessor
marketing manager of Nippon IDT KK (Tokyo). He earned his B.S. degree from
Nihon University, Tokyo.

About MIPS Technologies, Inc.

MIPS Technologies, Inc. is a leading provider of industry-standard processor
architectures and cores for digital consumer and network applications. The
company drives the broadest architectural alliance that is delivering 32- and
64-bit embedded RISC solutions. The company licenses its intellectual property
to semiconductor companies, ASIC developers and system OEMs. MIPS
Inc. and its licensees offer the widest range of robust, scalable
processors in
standard, custom, semi-custom and application-specific products.



MIST Inc., a
Canadian-based global leader in wireless transaction technology, announced at
the Electronic Transaction Association (ETA) tradeshow that it is
expanding its operations by opening new offices in the U.S. and Japan.
The U.S. office will be based in Phoenix, and Asian operations will be
coordinated from offices in Tachikawa-city, Japan. MIST’s corporate
headquarters is located in Toronto, and its manufacturing facility is located
in Montreal.

“The time is right for MIST to broaden its market reach to the United States
and Asian markets,” said Charles E. Lee, MIST Inc. president and chief
executive officer. “The future of the wireless transaction business is very

“As part of our plan to enter the American marketplace, we have already
acquired certifications from several of the largest U.S. processors, and I am
confident our technology will make a significant impact in that market. We are
also very encouraged about our rapid acceptance in the Japanese and Asian

As the premier Canadian wireless transaction technology company, MIST’s global
expansion forms a significant part of its strategic business plan to grow
internationally and expand its product offerings to include new market

“The MIST Freedom terminals and our FreedomGate(TM) technologies make it
possible for financial transactions to take place any time and place, without
the need for telephone lines or wires,” said Lee.
“Our MIST Freedom family of products allow businesses the ability to close
real-time sales by processing a transaction in as little as one-fifth the time
of a wired system. As businesses upgrade their transaction technology, and
from a wired to a wireless world, MIST offers the most complete platform of
Lee noted that the Japanese and Asian marketplaces already have a more
and robust wireless infrastructure, while the U.S. market is beginning a
transition from a wired to a wireless world.

“We see great potential in both the U.S. and Asian markets for our technology
and services,” said Lee. “Businesses will be amazed at how much time will be
saved and how much more efficient their transactions will be using our Freedom

The “MIST Freedom” family of wireless transaction terminals complements the
company’s range of existing wired products. The MIST Freedom family
provides an
upgrade path for the existing wired terminals, allowing businesses to take
advantage of the advanced features and technology that its FreedomGate and
Freedom terminals offer.
During the past year, MIST’s revenue increased by more than 22 percent from
$32.9 million to $40.2 million. The company employs approximately 200 persons.

About MIST Inc.

MIST Inc., a leading global provider of wireless transaction-enabling
technologies, designs manufactures, and distributes wireless and wired
Point-of-Sale (POS) solutions.
With facilities in Toronto and Montreal, MIST’s clients include Canadian and
international banks, financial institutions, credit and debit card processors,
as well as retail, hotel, restaurant, healthcare, and loyalty customers. The
“MIST Freedom” family of wireless transaction terminals was developed to
complement its range of existing products.



Cubic Transportation Systems, a
subsidiary of San Diego-based Cubic Corp., is in its first phase of
a plan to integrate electronic ticketing technology in the Rhein-Main
Region of
Germany, one of the country’s most populous regions.
As part of Germany’s policy to improve mobility and public transport, the
Rhein-Main Verkehrsverbund (RMV), the region’s transport agency (serving 1.2
billion passengers-a-year) is implementing various advanced technology
projects. One of the most important projects is a state-of-the-art electronic
ticketing system for the city of Hanau. Hanau is 20 kilometers east of
Frankfurt and forms the eastern end of the “new corridor,” a vital
transportation route for the Rhein-Main region.

Cubic Transportation Systems is providing the operating “foreground” ticketing
system for Hanau under a subcontract to debis Systemhaus, a subsidiary of
T-Systems, Deutsche Tlekom’s IT services division. Cubic will provide an
integrated, intermodal system for validating tickets and collecting usage
Debis Systemhaus will provide the back office and sales office systems.
This project is the pilot for the large regional RMV project known as Viatec.
The system will also be linked to other regions within Germany and provide the
potential to combine transportation, other third party applications and
facilities on the same contact/contactless card.

Municipal transport in Hanau is based on the bus service network operated by
Hanauer Strassenbahn AG (HSB). The surrounding region is linked by other
regional bus services, the majority of which are operated by the
Verkehrsgesellschaft Untermain. Hanau is connected with Frankfurt by the local
Suburban Railway (S-Bahn) and trains operated by Deutsche Bahn (German

As a first step, the Electronic Ticketing system will cover the complete route
network of HSB as well as their subcontractors. Regional bus service and
various car parks as additional services are planned to be integrated. On a
mid-term, the system will be extended to the S-Bahn and Deutsche Bahn.
The electronic ticketing system will employ the most modern smart card
technology, utilizing a dual interface micro processor card, allowing
third-party transactions using the “contact” interface and Public Transport
functions using the “contactless” interface. The system is designed for both
prepaid tickets and post-paid tickets, utilizing the passenger’s bank account.
However, for the first phase, the post-paid service will be implemented for
operational use. The card’s security features are compatible with German
national Electronic Purses, such as GeldKarte.

The system utilizes Cubic’s new advanced Check-In/Check-Out Validator, which

supports the time-and-distance-based fare structures of the region. It
reads a
passenger’s contactless smart card upon bus entry and exit. The validator,
which received favorable reviews during its debut at the Hessentag exhibition
in June 2000, is a major component of the electronic ticketing system. Cubic’s
foreground system also includes depot systems with transactions management
software, hand held inspection units and a wireless communication network that
will send data from the buses to the depot computer systems.
The result of the project will provide riders the ability to use one smart
for easy access and transfer service between the various bus operators, as
as pay fees at the park-and-ride facilities. It will open a nation-wide
standard, as requested by the Verein-Deutscher Verkehrsunternehmen, the
Body of
Public Transport Operators in Germany.
“This project is an important step to our objective of implementing
inter-agency, intermodal, integrated ticketing for the entire RMV region,”
Ray deKozan, chairman of Cubic Transportation Systems Inc. “We are extremely
pleased to have been selected by RMV and debis Systemhaus to join their team,
and with their national presence, Cubic hopes to become a major force in the
German market,” he said.
“The award of the contract to Cubic is a key milestone of our objective to
serve the German market. This was possible because Cubic can show a long
of successful automated fare collection projects all through the world,” said
Josef A. Czako, the managing director of Cubic Transportation Systems Germany

Background Information Cubic Transportation Systems (CTS)

CTS is the world’s largest supplier of integrated ticketing and automated fare
collection systems for mass transit, as well as the technology developer
the Nextfare(TM) Solution Suite, a package of advanced tools that can be
integrated into any automatic fare collection system. Nextfare(TM) provides a
core set of modules that serve both new and legacy transit systems to deliver
enhanced applications such as

– Regional fare integration across multiple transit operators

– Distributed off-station electronic ticket sales and benefits

– Web-enabled customer and self-service facilities

– Multi-card technology and issuer support

Every year, nearly ten billion people use Cubic systems in more than 40 major
markets in five continents, including London, Washington D.C., Hong Kong,
Chicago, New York, Guangzhou, China, Shanghai, China, Atlanta, San Francisco,
Sydney, Australia, Singapore and Miami among other major installations.
The company introduced the first contactless smart card ever used in mass
transit in 1989. Since then CTS has integrated various smart card technologies
on several contracts in Europe, Asia, and North America, including Chicago and
the Washington Metro, which are the first American systems using smart card
technology. CTS is also supplying the entire Automated Fare Collection System
including smart card to TranSys, the consortium for the London PRESTIGE



NCR Corporation’s Dundee factory
is one of the most important players in ensuring the successful changeover to
the euro. While the U.K. considers its options, work at the Scottish NCR
plant is ongoing to ensure the rest of Europe meets its 2002 deadline.

In terms of volume of payments, cash – be it francs, lira or euro –
remains the main payment instrument throughout Europe. On an average day
around 17 million customers will withdraw over 1.7 billion euro from the
200,000 ATMs located in the euro-zone. Around 50 percent of these machines
have been manufactured by NCR, the world’s leading provider of ATMs or Self-
Service TouchPoints(TM). The company has a pivotal role to play in ensuring
the introduction of the euro is a painless experience for the man in the

Within the euro-zone, individual countries have taken different routes to
dispensing the new notes. Whereas countries such as Germany will adopt a big-
bang approach, others will operate with dual currencies for an interim period
of up to two months. NCR has planned and prepared for different countries’
approaches. Rather than simply offering customers new cassettes to meet euro
cash dispenser requirements, NCR is able to manage the whole change-over
process on the customers’ behalf, not only for NCR machines but also for other
manufacturers’ machines.

“Work has been under way for some five years in each of the present euro
member states to ensure our customers can successfully manage the complex
changeover to the euro. We are now fully gearing up to ensure the new
currency can be dispensed via NCR and other manufacturers’ ATMs. In some
instances our personnel will need to ensure the machines can dispense national
currency up to December 31, 2001, and on the very next day, January 1, 2002,
deliver the new euro currency,” said Ken Munro, NCR vice president, lifecycle
and change management. “This will be a busy period for us. Our aim is to
help our customers manage the changeover to the euro in the simplest and most
cost-effective way possible. What we can say is that whenever and however
countries like the U.K. decide to adopt the euro, NCR will be ready with a
proven solution.”

About NCR Corporation

NCR Corporation (NYSE NCR) is a leader in providing Relationship
Technology(TM) solutions to customers worldwide in the retail, financial,
communications, manufacturing, travel and transportation, and insurance
markets. NCR’s Relationship Technology solutions include privacy-enabled
Teradata(R) warehouses and customer relationship management (CRM)
applications, store automation and automated teller machines (ATMs). The
company’s business solutions are built on the foundation of its long-
established industry knowledge and consulting expertise, value-adding
software, global customer support services, a complete line of consumable and
media products, and leading edge hardware technology. NCR employs 32,900 in
more than 100 countries, and is a component stock of the Standard & Poor’s 500


Card Comfort

A new survey shows that for the first time U.S. online consumers are more comfortable providing credit card numbers and other personal information over the Internet than over the telephone. The Market Facts Interactive survey found that 56.9% of respondents say they are “comfortable” or “somewhat comfortable” providing credit card information over the Internet, versus 43.5% by telephone. The results for providing other personal information (health, family history and income) are comparable, with 40.1% of respondents “comfortable” or “somewhat comfortable” providing such information online, versus 32.7% for telephone. Among other findings: 74.5% are concerned about the information they provide online being shared in unauthorized ways, and 71.1% are concerned about their Internet use being monitored. About 60% of respondents agree that the existence of a Web site privacy statement/ policy makes them feel more confident that personal information will not be shared in unauthorized ways.