Siemens Information and Communication Networks, Inc. announced Gold Line Telemanagement, the largest independent supplier of pre-paid telephone services in Canada, has purchased Siemens’ Fast Feature Platform for implementing Internet-controlled pre-paid calling card services. Siemens Fast Feature Platform II (FFP II) is the platform that interacts with a switching system to enable telephony services such as PPDC. Along with the award-winning Fast Feature Platform, Gold Line is using Siemens’ networking products, including the EWSD digital switching system, the most widely deployed switching system in the world and the award-winning Customer Care and Business Management Platform (CCP), a platform to support customer service agents and generate reports to optimize operating profits.
“Gold Line maintains the highest Canadian volumes of calling card service sales, therefore we need a pre-paid system to maximize the benefits to our customers. We chose Siemens because they provided a complete package which allowed us to streamline our processes using the Internet. This gives us a competitive edge in a market where customer service is imperative for maintaining loyal customers,” said Ata Moeini, President, Gold Line. “Gold Line prides itself on providing the highest quality of services combined with the lowest prices. The pre-paid platform provided by Siemens enables us to meet our own standards to offer our customers better service without a need for any additional charges.”
“In the competitive pre-paid market, Siemens is able to offer our customers an advantage by providing them with their own in-house switching equipment, to go along with the FFP II. This gives Gold Line control over all activities on a daily basis,” said Michael Hanson, director of the AIN Business Unit for Siemens. “Siemens user-friendly Fast Feature Platform allows Gold Line to keep in touch with its customers and insure customer satisfaction.”
The FFP II is a robust, highly scalable, advanced multi-services platform designed to handle high performance, large network demands from growing service providers, hosting a wide variety of local and/or long distance services simultaneously.
Gold Line is taking advantage of a new group of revenue-producing, internet-enhanced advanced intelligent network (AIN) telephony services enabled by Siemens’ Fast Features Platform. These Internet-AIN based service concepts use the Internet based web browser to allow subscribers and small businesses to control powerful, yet easy-to-use services hosted on the Fast Feature Platform (FFP) system. This capability enables the end user to purchase, modify, and activate powerful new services via the Internet. Thus, powerful services become self-provisioning and activated by the end user. This creates additional revenue streams for Gold Line while reducing/eliminating the administration load on the service provider.
The award-winning Customer Care and Business Management Platform (CCP) supports customer service positions, allowing the customer service agents to access calling card histories in real-time and update calling card accounts while talking to customers. The CCP also enhances business profitability by running the industry standard Crystal Reports to generate tailored business reports needed to optimize operations in the fast-moving prepaid calling card market.
Siemens EWSD switches provide a robust platform, rated the most reliable in the United States by the FCC. The EWSD has the flexibility and scalability to address the increasingly diverse local and long distance voice, data and networking communications needs, for a wide range of residential and business customers.
About Gold Line
Gold Line Telemanagement Inc. is the largest provider of pre-paid long distance calling cards in Canada. Established in 1991, Gold Line is the only company of its type in North America that retains complete ownership and control of all aspects of its business. Based in Toronto, Canada, Gold Line has the highest volume of sales in the pre-paid market, as well as providing service internationally to over 55 countries across the globe. For more information about Gold Line and its products, please visit our Web site at http://www.goldline.net
About Siemens Information and Communication
Based in Boca Raton, Fla., Siemens Information and Communication Networks, Inc., is a leading provider of integrated voice and data networks with a comprehensive portfolio of products and solutions for enterprises, carriers and service providers. Last year, the company’s 7,000 U.S. employees generated sales of nearly $2 billion. For more information, visit the company’s web site at [http://www.icn.siemens.com[.]]
Siemens Carrier Networks, LLC, is creating converged carrier-class networks incorporating the intelligence and reliability of real-time voice networks into packet based networks. Its open architecture allows a variety of new multimedia based services to be introduced quickly and independently across a variety of network platforms.
Siemens’ Information and Communication Networks Group has many years of experience in consulting, planning, installing and operating converged networks. It is an integral part of the Information and Communications (I and C) business segment of Siemens AG, one of the world’s largest electrical engineering and electronics companies with sales totaling more than $74 billion. I and C comprises the three Groups Information and Communication Networks (51,500 employees, $10.6 billion in sales), Information and Communication Mobile (20,000 employees, $5.3 billion in sales), and Siemens Business Services (34,000 employees, $5.3 billion in sales).