Web development and Internet billing specialists Optus Corporation announced a partnership with bill payment service provider TelPay. The deal will let consumers immediately “click and pay” their on-line bill from any biller’s website. The bill payment transaction will trigger an automatic electronic debit from the customer’s bank account at any financial institution, without the need for the consumer to leave their biller’s website or visit a bank website.
“This agreement gives Optus the most extensive suite of on-line bill payment options in the Canadian market, so billers can offer customers maximum choice in how they pay their on-line bills,” said Jon Hantho, President and COO of Optus.
As a technology partner with Canada’s two key consolidators, e-route and EPOST, Optus creates and installs electronic billing systems and facilitates bill payment for companies whose customers pay bills through EPOST or through their bank website. As a partner with TelPay, Optus can process payments for customers who choose to pay on-line bills through individual biller web sites.
TelPay is Canada’s largest non-bank electronic payment processor, processing seven million payment transactions annually. Optus is Canada’s largest non-bank remittance processor, handling high-volume sales draft and remittance processing for some of Canada’s largest billers. The two organizations have a long and strong nine-year relationship, with Optus currently processing more than 250,000 TelPay telephone and Internet transactions annually.
“We at Optus have been impressed by the inroads TelPay has made over the past year, and we are thrilled to partner with them to offer this unprecedented and formidable on-line bill payment solution for billers,” said Hantho. “It means that for the first time ever, customers who pay bills through a biller’s website will have the same convenient payment options as customers who pay from their bank site or through a consolidator.”
According to Hantho, many billers — especially marketing-oriented organizations such as retailers and credit card providers – like the idea of posting customer bills for payment on their own website, because they see the bills as ‘sticky’ content. However, the drawback to this approach has typically been the lack of a viable payment option.
“Optus and TelPay offer a payment solution that makes the ‘biller-direct’ model for electronic bill presentment and payment far more attractive and viable for billers,” said Hantho. “Our deal with TelPay also reinforces Optus’ uniqueness as the only service provider with dedicated expertise spanning the entire lifecycle of a bill – from bill design, to bill marketing, to programming and production for paper-bills, to web development and presentment for on-line bills, to bill payment.”
“By partnering with OPTUS, we have given billers the option to retain control of their customer relationships,” said Bill Loewen, President, TelPay. “An organization’s most valuable asset is its customers. Until now billers have not had a complete ‘biller direct’ option. OPTUS offers an excellent solution for this model, and when combined with the simplicity of the ‘Pay By TelPay’ process you have a natural EBPP solution.”
As one of Canada’s premier customer communication and relationship management service providers, Optus Corporation helps companies acquire, maintain, and maximize the lifetime value of their customer relationships by incorporating the power of personalization into their on-line and off-line strategies. As a leading web-developer, systems integrator and application service provider, Optus develops and deploys some of Canada’s most complex and critical on-line transaction processing and e-commerce systems. Optus is the Business and Technology Services unit of MDC Corp., and is part of MDC’s Secure Transaction Products and Services division. More information is available on the Optus website at [www.optuscorp.com]. More information on MDC is available on its website at [www.mdccorp.com].
TelPay Bill Payment Service, a division of CTI ComTel Inc., was originally part of Comcheq Services Ltd. Founded in 1985 TelPay provided the first electronic bill payment service for consumers. TelPay now offers electronic bill payment and automated banking services to consumers and businesses at or through financial institutions across Canada. Processing over 7 million transactions annually to over 1,200 billers, TelPay is the largest independent payment processor in Canada. Visit the TelPay website at [www.telpay.ca]