Amex Canada Inc., one of Canada’s leading travel and expense management companies, announced a new business venture that will see the opening of state-of-the-art Call Centres in Canada to provide travel management services to major North American companies.
The first of these Centres will open in Hamilton, Ontario and will provide travel services for employees across North America for PriceWaterhouseCoopers. This Centre will open in August 2000 in Downtown Hamilton and will create an estimated 150 new jobs for the city.
Amex says it is working on other potential North American deals to continue to expand this new business in the next 12-24 months.
U.S. Companies Choose Canada for Service
By providing servicing from a Canadian Call Centre, U.S. customers are taking advantage of Amex Canada’s high quality service and productivity levels.
“We are proud to be taking a leading role in the Canadian travel industry by attracting new business from a broader North American marketplace and bringing it to Canada,” says Michael Bingham, Vice President and General Manager, Amex Canada Corporate Services. “We see this as the beginning of a future trend for the Canadian travel marketplace.”
Bingham says that, until now, this kind of arrangement has been rare among Canadian travel management companies. But many companies that are based in the U.S. and have Canadian operations are now looking for North American service solutions.
“Customers recognize we can deliver highly skilled and motivated employees, quality services and very competitive prices, and they have hired us to do just that,” says Bingham.
Hamilton Chosen to Host First Site
“This announcement is great news for the City of Hamilton and for American Express,” says Robert Morrow, Mayor of Hamilton. “It gives me great pleasure to extend a warm welcome to American Express in locating a North American Corporate Travel Centre in Hamilton’s Downtown Core.”
Economic Development and Trade Minister Al Palladini adds, “We have enjoyed working with Amex and the Economic Development Department of Greater Hamilton to help bring this investment here. Amex is a company with international status and their investment speaks to the quality of the skilled workforce in this region.”
Expansion Strengthens Market Leadership
Amex’s focus on expanding its Canadian travel business is part of an aggressive growth strategy designed to strengthen its market leadership. This initiative is key to helping it achieve 25% revenue growth each year.
“The travel agency industry has a very different competitive environment now. With recent reductions in airline commissions, agencies have had to change the way they do business and how they generate revenue for the services they deliver,” says Bingham. “What we’ve done with this new business venture is take advantage of American Express’ global presence and the strength of our operation in order to build new business and new jobs in Canada.”
American Express in Canada operates as Amex Bank of Canada and Amex Canada Inc. Both are wholly owned subsidiaries of the New York based American Express Travel Related Services Company, Inc., the largest operating unit of the American Express Company, which provides a range of financial and travel related services for consumers and companies. Amex Bank of Canada is the issuer of American Express Cards in Canada. Amex Canada Inc. operates the Consumer Travel, Corporate Travel and Travellers Cheque divisions in Canada. Amex opened its first offices in Toronto and Hamilton in 1853 and now employs 3000 Canadians coast to coast.Details