Incurrent Solutions announced Thursday that it has appointed Loren Hulber to the positions of President and Chief Executive Officer, and elected him to the board of directors of the company. Mr. Hulber succeeds company cofounder Mark Betz, who led Incurrent from its inception. Mr. Betz will remain in a key role with the company as Chief Technology Officer, focusing on systems architecture and new development.
“Incurrent has done a marvelous job of seizing the opportunity created by revolutionary changes within the credit banking industry,” said Mr. Hulber. “Our technology leadership and customer list provide us with an impressive foundation for accelerated growth within our core market, and for aggressive expansion into additional markets.” When asked about expansion plans, Mr. Hulber stated that “the company is looking at all strategies, including the potential for synergistic mergers and acquisitions.”
“Loren’s appointment puts us right on plan for implementing the next phase of our strategy, “said Mr. Betz. “Our market, products, and customer base have matured at precisely the right point in Incurrent’s life-cycle, and Loren brings the proven business-building and financial skills we’ll need to achieve the next level of success.”
About Mr. Hulber
Mr. Hulber most recently served as President, Chief Executive, and Chairman of NovaCare Employee Services (now HR Logic), where as founding CEO he took the company from start-up to revenues of $1.3 billion in three years, completing an initial public offering at the end of year one, and ultimately selling the firm to an investment group including Fidelity Ventures, Patricof & Co. and AFLAC, Inc.
Previously Mr. Hulber served as President and Chief Executive of Day-Timers, Inc., where he was responsible for expanding distribution into reseller channels for the first time, generating record results and producing the strongest revenue and profit growth in ten years. He oversaw the expansion of the company into software, acquiring and successfully integrating a leading vendor of time management solutions for PC’s and handhelds. Prior to his experience at Day-Timers, Mr. Hulber was President of Jostens Business Products Group, where he achieved consistent record results in the company’s office products and information packaging businesses.
Mr. Hulber is a member of the Regional Board of Directors of First Union Bank, and served as Vice Chairman of the Board of Trustees of the Lehigh Valley Hospital and Health Network. He was nominated to the 1999 Ernst & Young Entrepreneur of the Year Program.
Founded in 1997, Incurrent Solutions ([www.incurrent.com]) provides advanced multi-channel customer care services to credit banks, transaction processors, and credit marketing organizations. The company’s flagship CardSite system provides a cutting-edge, web-centric customer service solution that enhances the cardmember experience and cultivates account loyalty. Cardmembers enjoy real-time access to account information, statements, bill presentment, secure email, reports, searches, interactive sessions and other service enhancing tools over web, wireless, and voice channels.
Incurrent currently provides interactive customer care solutions to industry leading card issuers including Alliance Data Systems, NextCard, 1stFinancial Bank USA, and Fleet Credit Card Services. With offices in Parsippany, NJ and Orlando, FL, Incurrent combines its industry leading technology with client-defined operating services, complete creative design, and front office integration services to form a cohesive cardmember solution.