Online Resources & Communications Corp. announced it now offers a credit monitoring service through a new alliance with iPlace, Inc. (formerly ConsumerInfo.Com). The alliance is the latest in a series of Online Resources’ Internet partnerships that expand the range of services financial institutions can offer their customers while providing another source of online revenue for the company and its client institutions.
iPlace’s CreditCheck Monitoring Service enables institutions to offer their online customers a free copy of their credit report with a free trial membership. Customers are invited to purchase a membership to receive continued benefits beyond the trial period. Regular members receive unlimited free credit reports along with ongoing monitoring of their credit files so that they can check their credit status at any time during the paid membership period. Online Monthly Monitoring Alerts, a highlight of the service, inform members of important changes to their credit files, including new derogatory information, recent inquiries and several indicators of possible credit fraud. (For those customers who prefer to receive their reports through U.S. mail, Monitoring Alerts are provided on a quarterly basis.)
The CreditCheck Monitoring Service also offers many additional features and benefits. Members receive the quarterly CreditCheck Newsletter, either online or through the mail, with helpful information about managing credit. Knowledgeable customer service representatives provide assistance via a toll-free number. For members who wish to dispute inaccurate information on their credit reports, the service gives online guidelines on how to do this. Membership also includes access to Members-Only extra tools and features such as neighborhood and home sales’ reports.
‘This CreditCheck Monitoring Service empowers online customers who want to make sure their credit status is always up to date and correct, and at the same time, generates a new revenue opportunity for institutions, which will receive a percentage of the membership fee paid by their customers,’ said Ron Bergamesca, Online Resources’ senior vice president of marketing. ‘We will seamlessly integrate the service into an institution’s Web site, providing their customers with yet another reason to use the institution’s site as their online financial hub.’
‘Because of Online Resources’ leadership in the community bank market, we’re very excited to have our service offered through its clients Web sites,’ said Ed Ojdana, president of the credit division of iPlace, Inc. ‘We believe our CreditCheck Monitoring Service is an important ‘value-add’ for institutions looking to leverage the power of the Internet.’
Over the past few months, Online Resources has signed agreements with the industry’s leading Internet companies to provide services such as personalized consumer start pages bearing a financial institution’s brand, brokerage services, Web-based data mining to improve customer service and marketing, and sophisticated cash management solutions for institutions’ commercial clients.
Online Resources & Communications Corporation ([http://www.orcc.com]) is a leading outsourcer of privately-branded Internet financial services for regional and community banking institutions. The McLean, Virginia-based company has more than 400 institutional clients nationwide. It provides consumer bill paying and banking services and aggregates lending, insurance, securities trading and investment services. Online Resources performs real-time processing through its patented EFT gateway and full customer service for client institutions, giving them a comprehensive ‘hub’ solution from a single vendor. Client consumer marketing programs are conducted under the bankonline.com co-brand.
iPlace,Inc., ([http://www.iplace.com]) created by the merger of eNeighborhoods and ConsumerInfo.com, provides consumers with access to recent home sales, neighborhood information, credit education & services, and information on maintaining protecting and improving the value of consumer’s homes. Within its auspices are eNeighborhoods, a provider of timely neighborhood and home value information software for real estate professionals. [http://www.freecreditreport.com], a site offering users online delivery of their credit report and a credit monitoring service. [http://www.creditmatters.com] , site offering expert information on consumer credit reporting.