LendingTree 101

LendingTree announced the addition of the 101st lender in the LendingTree marketplace, PeopleFirst.com, a leading online automobile lender. LendingTree’s Lender Network has more than tripled in size in less than a year. LendingTree is the online loan marketplace where consumers can submit one simple loan request form and receive multiple (up to four) loan offers within hours. Consumers can then compare and choose the one that is best for them. The vast array of lenders participating in the LendingTree marketplace provides consumers with an unprecedented level of choice between competitively priced loan offers for home mortgages, home equity, automobile financing, credit card and personal loans.

“The continued expansion of our Network further validates LendingTree’s marketplace model as the ideal online lending proposition for lenders as well as consumers,” said Doug Lebda, founder and CEO of LendingTree. “Not only do consumers see the value in more lenders competing for their business, but lenders experience the value added benefit of being a member of the online marketplace.”

“When well-known online lenders such as PeopleFirst.com join our Network and participate in the LendingTree marketplace,” continued Lebda “it drives home the difference between online lenders and LendingTree’s online loan marketplace, where more than 100 lenders compete to provide consumers with loan offers across most consumer credit categories.”

Lenders participating in the LendingTree marketplace enjoy multiple benefits: incremental business through a new channel, reduction of customer acquisition costs, and, through LendingTree’s sophisticated filtering technology, the ability to only receive forms from consumers to whom they are most likely to extend a loan offer. LendingTree provides marketplace data to lenders on the Network, enabling the lenders to refine and improve their Internet lending strategies and quickly respond to changing market conditions in order to compete more effectively.

“We are well aware that one of our strongest competitive advantages is not only the size of our marketplace but the superior customer service provided by the lenders on the Network,” added Lebda. “Recently, LendingTree implemented a new time-response standard requiring all lenders on the Network to respond to qualified consumers with a loan offer within one business day; several lenders on our Network already provide instant loan offers.”

About PeopleFirst.com

Founded in 1995, PeopleFirst.com is a leading online automotive lender, originating and servicing its consumer loans almost entirely over the Internet. PeopleFirst.com was the pioneer of “blank check” auto lending, an innovative finance option that gives loan recipients a no-obligation check that can be used for the purchase of a new or used vehicle at most dealerships in the country, as well as lease buyouts and refinancing of existing loans. Motorcycle loans were added in January 2000. Additionally, through an exclusive agreement with Mail Boxes Etc., PeopleFirst.com is the first company on the Internet offering loans for the purchase of vehicles from individuals. PeopleFirst.com has additional relationships with AutoWeb, MSN CarPoint, Edmunds.com, Insweb, Kelley Blue Book, NADA, Telebank, and Yahoo!, among others. The company presently offers auto loans in 47 states plus the District of Columbia. To obtain more information about the company, call PeopleFirst.com at (800) 698-1789 or visit the company’s website, [www.peoplefirst.com][1].

About LendingTree, Inc.

LendingTree is the Internet-based loan marketplace for consumers and lenders. LendingTree collects consumer credit requests and compares those requests and related credit information to the underwriting criteria of more than 100 participating lenders in the LendingTree network. Consumers can receive multiple offers in response to a single loan request within hours and then compare, review and accept the loan offer that best suits their needs. Lenders can generate new business that meets their specific underwriting criteria at reduced acquisition costs. The LendingTree marketplace encompasses most consumer credit categories, including mortgages, home equity loans, automobile loans, credit cards and personal loans. For more information, please go to [www.lendingtree.com][2].

[1]: http://www.peoplefirst.com/
[2]: http://www.lendingtree.com/


Falcon Data Mart

HNC Financial Solutions, a division of HNC Software Inc., announced the launch of a new Web site. Falcon Data Mart ([http://www.falcondatamart.com][1]) is an educational source of information about payment card fraud and industry efforts to combat it. In addition to general interest information made available to all site visitors, Falcon Data Mart offers detailed content available only to Falcon consortium members. This comprehensive “members only” content includes a variety of fraud facts, statistics, and trends derived from historical Falcon data, Falcon model performance reports, best practice operational management guidelines, a tip of the month, and more. In the coming months, the member section will offer Falcon customers detailed data evaluations of their consortium contributions, including the ability to compare their historical fraud performance against other portfolios; additional subscriber services, such as e-mail message alerts; and the opportunity to exchange information via bulletin board forums in a private, secure environment. “We created the Falcon Data Mart Web site to serve as a beneficial resource for those interested in proactively, effectively managing fraud,” said Michael Chiappetta, Group Vice President of Risk Products for HNC Financial Solutions. “We also wanted to provide our Falcon clients with the benefit of a central resource center in which to acquire valuable fraud information, easily obtain the latest Falcon model performance reports, and a forum in which to communicate with their peers on a variety of fraud topics.” Falcon Data Mart also provides links to other useful fraud prevention sites, including HNC’s fraud consulting site: [http://www.fraudconsulting.com][2] .

HNC Financial Solutions is offering its Falcon clients full access to the Falcon Data Mart site on a free trial basis. Interested clients may call the HNC Financial Solutions San Diego Technical Support line at 800-935-5757. Falcon, a neural network-based predictive software system that examines transaction, cardholder, and merchant data to detect a wide range of credit card fraud, currently protects more than 300 million payment card accounts worldwide.

HNC Financial Solutions is a leader in predictive customer relationship management (CRM) software for the payment card and consumer lending industries. Its powerful suite of proven decision platforms and predictive business solutions address the mission-critical, customer-lifecycle needs of financial institutions.

Headquartered in San Diego, California, HNC Software Inc. is a leading provider of predictive software solutions for service industries, including financial, insurance, telecommunications and e-commerce. HNC’s suite of predictive software solutions can provide real-time insight into customer relationships based on transaction-level data, helping business-to-consumer companies manage their relationships with individual customers. By accurately predicting customer behaviors, these companies can create initiatives to mitigate risk and attrition; improve customer service; develop marketing programs to enhance profitability, and detect fraudulent customer transactions. For more information, visit HNC’s Web site at .

[1]: http://www.falcondatamart.com/
[2]: http://www.fraudconsulting.com/


Disclosing FICO®

E-LOAN, Inc. launched My E-LOAN, the first account available to help people manage their loans as easily and intuitively as they manage their investments.

By setting up a customized My E-LOAN account, people can track and monitor their loans and receive alerts advising them how to save money by refinancing or switching loan products. In addition, people who set up their customized My E-LOAN account can instantly receive their FICO® credit score — one of the most important factors lenders use in determining credit worthiness.

FICO® scores have never been readily available to consumers online or off-line before today. The release of My E-LOAN is the foundation of E-LOAN’s vision of providing comprehensive debt management.

“The vision of E-LOAN is to make getting a loan easier and to help consumers manage their debt like they manage their investments,” said Janina Pawlowski, chairman and co-founder of E-LOAN. “We’re excited about My E-LOAN because this is a major step toward fulfilling our vision.

“My E-LOAN makes the concept of loan management much simpler and more intuitive for people by helping them understand and realize the benefits of treating their debt like a portfolio to be managed, instead of a single transaction at a given point in time.”

Unlike the concept of managing an overall equity portfolio — which has been embraced by millions of Americans — the power of debt management is not as well understood. And until now, no company has focused on helping people minimize the cost of financing their purchases, even though doing so can have a profound impact on an individual’s overall net worth.

For instance, a homeowner might set up a My E-LOAN account to track their $200,000 mortgage. They would be alerted when switching to a different loan product with a lower rate could save them money. Then the money they save could be directed into other investment vehicles such as stocks, if desired. My E-LOAN helps people understand the opportunities they have to manage their debt to maximize returns.

“As we have found with My Yahoo!(R), people are eager to customize information for maximum benefit, and quick to adopt unique tools that let them do new and innovative things online,” said Tim Koogle, chairman and CEO, Yahoo! and E-LOAN board member.

“Allowing people to customize a loan management page through E-LOAN, a company they have come to know and trust for their lending needs, is a very powerful way to leverage the E-LOAN brand and build its business.”

One of the most powerful ways to minimize their cost of borrowing money is for people to know and understand their FICO®(SM) credit score, which is one of the major factors considered by lenders in determining loan approval.

That’s why a key component of My E-LOAN is the FICO®(SM) credit score feature, designed to let borrowers obtain their credit score to help them interpret the rating, understand how it is calculated, and determine how the score may affect their loan rates and term.

“When people are getting a loan, the first thing they need to know is ‘how good is my credit?'” said Pawlowski. “By showing people their FICO®(SM) credit score, we can break open the black box surrounding the credit scoring process to help people understand and manage their credit to get the best loan rates available to them.”

While many people who have gotten a loan are familiar with credit reports, many don’t know how lenders will interpret the information in their report. Credit scores summarize a consumer’s credit profile in one number and play a powerful role in determining loan approval and the rate and credit limit a person can get.

My E-LOAN provides:

— Customized alerts: Rate Watch alerts notify consumers when market rates reach their desired interest rate. Customers are also alerted when E-LOAN identifies a money saving opportunity for them.

— Free credit scores: Consumers can find out, for the first time ever, how lenders view their credit worthiness. People can now obtain their FICO®(SM) credit score, information on how their score was determined and what the rating means.

— Information about the current interest environment: The Daily Market Outlook provides an overview of the factors affecting interest rates.

— Personalized rate chart: Consumers can customize their rate table to display the loans that best meet their needs. Graphs let people easily track interest rate trends and see when market rates are getting close to their desired rate.

— Access to tools and advice: People have easy access to E-LOAN’s full range of tools, calculators, advice and educational content.

— Access to E-Track(TM): E-Track(TM) online loan status provides 24 hour loan tracking for customers with loans in process.

— Password protection: The confidentiality of the consumer’s personal information is protected via password and E-LOAN’s stringent privacy policy and practices, which are independently audited by PriceWaterhouse Coopers.

About E-LOAN:

Founded in 1996, E-LOAN, Inc., a leading online lending company, offers mortgages, car loans, credit cards and small business loans. At [www.eloan.com][1], borrowers can compare, apply for and obtain loans from many nationally recognized lenders. After closing a loan, E-LOAN, Inc., provides ongoing monitoring services, helping consumers manage their debt to lower their overall their overall borrowing costs.

E-LOAN, Inc. has strategic partnerships with leading financial services, automotive and real estate companies, including Yahoo!, E*Trade, H&R Block, RE/MAX, Wingspanbank.com, Kelley Blue Book, AutoTrader.com and Car & Driver Online. The company’s loan processing center is located in Dublin. E-LOAN, Inc. is publicly traded on the Nasdaq system under the symbol EELN.

E-LOAN, Inc. participates in joint ventures in Japan, Australia, the United Kingdom and Europe.

[1]: http://www.eloan.com/


VISA Sponsors Quokka

Quokka Sports, a leading provider of sports entertainment for the digital world, announced today that it is adding three new companies to its growing list of sponsors — Ford Motor Company, Qwest Communications Int’l and Visa International. Quokka Sports delivers immersive sports coverage of adventure and motorsports events, sailing races such as America’s Cup 2000, ( [http://www.americascup.org][1]), and the Olympics ([http://www.nbcolympics.com][2]).

Quokka’s agreement with the Ford Motor Company names the Ford Division an official automotive sponsor of Quokka Adventure Coverage. The Ford Division will be represented as a principal sponsor of Quokka’s upcoming adventure event coverage through 2000. In addition, Quokka will work with Ford to develop content and provide live coverage of the Ford Division’s virtual event, the “Explorer SportTrac Challenge.”

Qwest is the sponsor of the Quokka Sports Immersion section of the Quokka.com site. The Quokka Sports Immersion section provides an enhanced immersive experience to viewers with higher bandwidth capabilities, mixing video and still assets, as well as data visualizations. Qwest is also a sponsor of the Race Coverage section on Quokka’s coverage of the America’s Cup 2000 on [http://www.americascup.org][3]. All new viewers and visitors will be introduced to this section of the America’s Cup site by way of a Qwest-branded introduction page.

VISA is a partner of [http://www.nbcolympics.com][4], the official site of NBC’s Olympic coverage developed through a joint venture between Quokka Sports and NBC. In addition, VISA will be the exclusive payment source for any e-commerce transactions conducted on the site. Through this agreement, VISA is extending its Olympic advertising efforts beyond television to reach the Olympic audience logging on to the Internet.

Quokka Sports President and CEO Al Ramadan said, “We are delighted to have Visa, Qwest and Ford join our family of top-flight sponsors including the likes of Compaq, Computer Associates, Intel, GM, IBM, Adidas and Anheuser-Busch. The addition of these new companies demonstrates our ability to provide high-value, long-term sponsorship products to a broadening base of top advertisers.”

About Quokka Sports

Quokka Sports has created a branded sports entertainment network delivering unique interactive sports experiences fulfilling the entertainment passions of a global community of sports enthusiasts. The Quokka Sports Network is designed to deliver each sports community with the deepest and most comprehensive coverage of their sport and associated lifestyle, community commerce and game features. With rich content that leverages technology’s potential for merging entertainment and information, Quokka Sports is a leading provider of sports entertainment for the digital world(TM).

The Quokka Sports Network includes a variety of entertainment properties, including:

— Quokka.com — providing regular features, news with an edge, community, commerce and games

— Sports Verticals — deep event coverage of sports including sailing (America’s Cup, BT Global Challenge and Whitbread Round The World Race), motorsports (CART and MotoGP), action (expeditions and adventure racing), summer (track and field, swimming and gymnastics) and soon winter sports, and

— Coverage of some of the biggest sporting events, such as the Olympic Games.

Quokka Sports’ live event coverage is designed to engage viewers, give them control of the action sequence and let them experience and view sports from a variety of perspectives. Quokka Sports’ coverage of sporting events incorporates a wide range of digital assets, including video, text, audio, images, athlete biometrics, telemetry, environmental data, email, results and timing. Quokka Sports’ content is distributed via the Internet, broadband and emerging digital media networks. Quokka Sports’ unique sports entertainment productions are enabled by Quokka Performance Team members Compaq Computer Corporation, Computer Associates International, Inc. and Intel Corporation. Quokka Sports has offices in San Francisco; Troy, Michigan; New York; and London.

[1]: http://www.americascup.org/
[2]: http://www.nbcolympics.com/
[3]: http://www.americascup.org/
[4]: http://www.nbcolympics.com/


I-Life Meltdown

Palm Beach, FL-based ilife.com announced Friday afternoon that William Anderson has resigned as its president, CEO and as a director. Formerly known as Intelligent Life Corporation, ilife.com’s flagship Web site is bankrate.com, which tracks retail pricing on mortgages, credit cards, auto loans, personal loans, insurance and taxes for consumers. Two weeks ago a Palm Beach law firm announced it is investigating the events surrounding the decrease in ilife.com’s stock price from $15 per share to $6 per share, between May 13 and May 24, 1999. The post-IPO decline preceded the Company’s June 28 press release which reported a $6 million loss for the first quarter. One month ago the firm lost another key employee: Sara Campbell, SVP of Sales and Syndication. G. Cotter Cunningham, who replaced Campbell in late January, was named interim CEO immediately following Friday’s news that Anderson had quit. In its latest earnings report, ilife.com reported a full-year 1999 loss of $33 million which included a $13 million operating loss for the fourth quarter. As of Dec. 31, the company had $22.5 million in cash on-hand. In mid-Oct. ilife.com retained Wit Capital Corp. to explore strategic alternatives including selling the company. In after-hours trading Friday, ilife.com’s stock price dropped to less than $5 per share with analysts predicting further erosion today.


Synergy Solutions

Synergy Solutions Inc., a premier provider of leading-edge outsourced customer contact solutions, announcede the opening of its first customer contact center in Phoenix, Ariz.

In January, Synergy Solutions began operations with the opening of a fully automated state-of-the-art customer contact center. The 200-seat center currently implements outbound teleservices and customer acquisition programs on behalf of several Fortune 1000 companies, with future plans to expand into web-based customer contact and support. The center is expected to employ up to 500 professionals – most of them will be full-time customer contact representatives. The company offers competitive compensation with bonus potential, and an outstanding benefits package that provides medical, dental, vision, 401K, short and long term disability, and life insurance coverage.

![][1] Synergy Solutions was strategically built from the ground up to combine visionary leadership, experienced management, leading edge technology, and industry-proven processes. This enables the company to offer true multi-dimensional customer support solutions in a dynamic web-architected environment. Synergy Solutions’ mission is to utilize proven acquisition and retention techniques to solidify and expand customer relationships through the use of intelligent people and emerging technology.

Synergy Solutions’ leadership team combines the award-winning industry talent and experience of an impressive group of key players, many of who have been working closely together for as many as 10 years. Most of the leadership team held senior management roles at ProMark One Marketing Services Inc., a leading provider of outsourced teleservices solutions. Under their leadership, the company grew from a being a small start-up company to being consistently ranked as a top 10 service agency and an Inc. 500 Hall of Fame award winner for appearing on the Inc. 500 list of America’s Fastest Growing Private Companies for five consecutive years. ProMark One was re-capitalized in 1996 to form IDRC (International Data Response Corporation), and was subsequently acquired by Telespectrum Worldwide in 1999.

Steve Moak, former CEO of ProMark One, serves as Chairman of the Board for Synergy Solutions. Moak has over 20 years of direct marketing experience and a proven track record as a successful entrepreneur. Moak has won several awards and has been a featured speaker at many industry conferences.

Lori Fentem has been named President for Synergy Solutions and is responsible for the company’s overall strategic direction, including service offering initiatives, financial performance, business development, contract negotiation, and revenue generation. Fentem has over 19 years of call center experience, nine of which have been within outsourced teleservices. Fentem served in the role of SVP Sales and Marketing for ProMark One and IDRC USA’s outbound division. As such, she was responsible for the management of the outbound sales force as well as a revenue stream in excess of $100MM. Fentem was also credited with the initial launch and development of ProMark One’s Client Services division, and for directing the company’s corporate marketing efforts and client relationship development. Following ProMark One’s acquisition, Fentem served as SVP of Business Development for Telespectrum Worldwide.

Fentem remarked, ‘I am excited about the challenges of my new position and the opportunity to have a pivotal role in such a dynamic and visionary company. We have assembled a team of world-class professionals that truly have the ability to deliver outstanding results today while building the foundation for the future of fully integrated customer contact solutions’.

Corey Conklin has been named SVP of Operations. In this role, Conklin is responsible for the development of Synergy Solutions’ operational infrastructure and the growth and development of the Operations Management team. Conklin is also responsible for the operation of Synergy Solutions’ founding facility and is driving the company’s growth initiatives for expansion into other geographic markets. Conklin has over 13 years of operations management experience. Previously, Conklin served as SVP Operations for ProMark One/IDRC USA Outbound, with responsibility for as many as 23 North American call centers. Following ProMark One’s acquisition, Conklin served in the role of SVP Operations Western Region for Telespectrum Worldwide.

Other members of the leadership team include Craig Despres, VP of Information Technology. Despres is responsible for the management of the company’s team of information technology professionals, as well as the development of the foundation for the company’s technology infrastructure. Additionally, Despres plays a critical role in the design and execution of the company’s technology vision and future initiatives. Despres has over 12 years of experience in the field of information technology, concentrating on process development and implementation. Most recently, Despres served as the Manager of Application Development for ProMark One/IDRC USA Outbound. As such, he handled a multitude of complex programs for large, high profile clients, as well as the overall process flow of the company’s information systems. He successfully reduced the average time to market for new programs, and helped build a world-class Information Technology division.

Cara Casper, Director of Business Development, is responsible for the direction and development of the company’s account management team, client relationship development, and client satisfaction. Casper plays an instrumental role in building the processes that integrate Account Management with Information Technology and Operations Management. Casper has over five years of experience in account management and business integration. In her previous position as Client Services Manager with ProMark One/IDRC USA Outbound, she successfully managed large volume, high profile, complex campaigns with outstanding customer satisfaction results.

Synergy Solutions specializes in providing innovative customer contact solutions on behalf of Fortune 1000 companies. Synergy Solutions programs target both businesses and consumers in a variety of industries, including e-commerce, financial services, telecommunications, retail, and entertainment, among others.

[1]: /graphic/dynamark/fentem.gif


ATM Box Office?

Tickets.com Inc. and ATM Tix Inc. will launch a new service in Las Vegas this month to distribute live entertainment event tickets through selected bank ATM locations throughout the city. Thursday’s agreement will turn bank ATM machines into virtual box office ‘will call’ windows and enable Las Vegas consumers to collect Tickets.com tickets 24 hours a day, seven days a week.

To order tickets, customers log on to the tickets.com website or via a toll-free number, where they select the event, price category, seating location, quantity and method of payment. In as little as 60 seconds after purchase, the tickets will be ready for pick up at the select bank ATM locations, with the customer’s identity verified through the credit card number.


BEA WebLogic Server

BEA Systems, Inc. announced that Syntellect Interactive Services (SIS), a division of Syntellect, Inc., has selected BEA WebLogic Server(TM) and is standardizing on the end-to-end BEA E-Commerce Transaction Platform(TM) as the basis for its expanding line of automated e-services offerings. SIS outsources call-center solutions that provide an easy, “self-service” method for ordering pay-per-view events, enrolling for human resources benefits, and reporting utility outages, among many other applications. With the implementation of BEA WebLogic Server, SIS can extend its existing telephony-based services to the Net, offering its business customers a variety of e-commerce capabilities including online credit card processing.

Telephone “self service” applications — for banking, checking the status of orders, and many other purposes — are familiar conveniences on the job and at home today. These applications are attractive to businesses because they handle routine requests, freeing customer service representatives to solve more complex problems. Recognizing this, corporations and businesses in the utility, media and advertising, and catalog industries, among others, turn to SIS to help them put automated applications in place, including those that feature such advanced capabilities as Interactive Voice Response (IVR). SIS has long relied on BEA Tuxedo(R) as the foundation for its wide range of telephone-based, customer self-service applications, including IVR, order and credit card processing.

Because SIS recognizes that the e-generation — the 250-million-strong population of online users — prefers the convenience of online services, the company has responded by expanding its call centers online. The growing e-generation expects Web services that are easy to use, highly reliable, available around-the-clock without fail, and personalized to meet their individual needs. According to David McCampbell, vice president of engineering for Syntellect Interactive Services, the implementation of an integrated end-to-end BEA solution means that SIS can fulfill these expectations and bring its success in customer self-service into the e-commerce arena.

“Businesses turn to us for a comprehensive set of services, including order and credit card processing, messaging, bill payment, and database reconciliation. With BEA WebLogic Server, we have put another vital piece in place: now this powerful range of services can be accessed from any location, using any device — phone, laptop, or PDA. This “single source” convenience sets SIS far apart from the piecemeal call-center offerings in the marketplace today,” said McCampbell.

SIS evaluated IBM WebSphere and BEA WebLogic Server and concluded that BEA platform independence and superior integration to legacy systems presented a clear advantage in terms of cost and time to market, according to McCampbell. “BEA WebLogic Server was the hands down choice for getting us to market quickly and for protecting our existing investment because it supports HP-UX and Informix. Customers want solutions yesterday and need them to do everything, so speed was a driving force. Our entire infrastructure is based on BEA Tuxedo, and BEA WebLogic Server integrates into BEA Tuxedo with connection pools that make the programming quick and easy.”

Another key factor in SIS’ decision to select BEA WebLogic Server was the products demonstrated capability to ensure constant availability, especially during periods of extremely high transaction volume. “Many of our customers’ applications involve sharp spikes in demand. They outsource their needs to us, and can’t settle for anything less than 24×7 dependability. BEA Tuxedo is rock solid — that’s proven — and we chose BEA WebLogic Server for its reliability and scalability in a Web environment,” said McCampbell.

“With the BEA end-to-end e-commerce solution in place, SIS is a poster-perfect example of how the BEA E-Commerce Transaction Platform can transform companies to help them participate profitably in the Internet economy,” said Joe Menard, president of the BEA E-Commerce Server Division. “As a BEA partner, SIS is helping us bring to reality a number of projects that will eventually benefit both SIS and BEA customers. For instance, SIS and BEA have designed an e-component that does authorization for credit card purchases, and we’re looking at creating more components for use in a number of other front-line e-commerce applications.”

BEA WebLogic Server is part of The BEA E-Commerce Transaction Platform, which provides the foundation for building highly reliable e-commerce systems. In addition to BEA WebLogic Server, BEA WebLogic Enterprise(TM), and BEA Tuxedo — e-commerce transaction servers for rapidly building, deploying, and managing e-commerce applications – the BEA E-Commerce Transaction Platform includes: BEA eLink(TM) for integrating new Web applications in real time with back-office systems and with other businesses across the Web; BEA WebLogic Commerce Server(TM), an integrated set of industry standard, out-of-the-box commerce building blocks that provide the time to market and adaptable business logic required for next generation e-commerce systems; and a wide range of education, customer support, and professional services to help small companies and large corporations get e-commerce initiatives off the ground and up on the Web.

About Syntellect, Inc.

Founded in 1984, Syntellect, Inc., [http://www.syntellect.com][1], is a leading provider of comprehensive software and hosted service solutions for enterprise customer contact centers. Products and services include Vista open standards-based Interactive Voice Response (IVR), Interactive Web Response (IWR), Advanced Speech Recognition (ASR), and Computer Telephone Integration (CTI), as well as Syntellect Interactive Services (SIS) — a leader in the hosted services industry. SIS provides a full range of high volume automated services, including: Internet hosting, e-commerce processing, and IVR automation. The company is headquartered in Phoenix, Arizona.

BEA Systems, Inc.

BEA Systems, Inc. is the E-Commerce Transactions Company(TM) powering many of the world’s most innovative companies that serve the “e-generation,” companies such as Amazon.com, DIRECTV, E*TRADE, Federal Express, Kaiser Permanente, Nokia, Qwest, and United Airlines. The e-generation relies on the Web to conduct their everyday business, demanding richer, more personalized experiences and the guarantee that your Web site is always available — every minute of every day. The award-winning BEA E-Commerce Transaction Platform(TM), coupled with BEA consulting, education, and support services, helps companies launch reliable e-commerce initiatives quickly. BEA solutions help companies of all sizes build e-commerce infrastructures that leverage existing investments and provide the foundation for running a successful integrated e-business for the e-generation. BEA has more than 50 offices in 24 countries, is headquartered in San Jose, Calif., and is on the Web at [http://www.bea.com][2].

[1]: http://www.syntellect.com/
[2]: http://www.bea.com/


Mobile Phone E-Commerce

Gemplus and VISA announced a strategic partnership to develop standardized solutions for secure mobile electronic commerce. Under the terms of the partnership, the two market leaders will carry out joint marketing and business development activities as well as the market testing of payment solutions with mobile phone operators and participating financial institutions. The partnership will focus on developing a range of turnkey payment solutions based on current technologies, such as the ‘SIM ToolKit’ and ‘S@T’, and developing technologies such as ‘WAP’ and ‘WIM’. The finished payment solutions will be available through Gemplus’ ‘GemXplore CASE’, the software factory for SIM application development. With ‘GempXplore CASE’, drop-in design modules enable mobile operators to easily include industry standard payment mechanisms in the service proposition to subscribers. GSM operators and participating banks will be able to offer their customers mobile VISA services before the end of the year.


Local VISA Cash

ICL and VISA U.S.A. announced a joint agreement to develop a software application enabling VISA’s member banks to locally manage the collection and processing of ‘VISA Cash’ purchase transactions. ICL will launch and market the system direct to VISA member banks globally in mid-2000. The ability to manage transactions locally offers member banks a number of benefits. One benefit is the ability to produce customized reports for local merchants on the purchase activity of their ‘VISA Cash’ card customers.


Smart Card Digital Certificates

CardBASE Technologies announced their collaboration with Baltimore Technologies to facilitate the bulk issuance and management of digital certificates on personalized smart cards. CardBASE Technologies will integrate Baltimore UniCERT Certificate Authority system in particular the Advanced Registration Module with its flagship card management system CardBASE. Digital Certificates generated by Baltimore UniCERT are passed to the CardBASE Card Life Cycle Management module, which prepares the smart cards for the personalization of the chip and the personalization of the printed surface of the card. An institution may choose to personalize a single smart card or many thousands through a simple preparation process. Information can be collected from remote users via the Internet, consolidated into a processing file, which is then passed to a dedicated smart card printer.


ATM Attacks

NCR and UK-based Spinnaker International announced Thursday they have teamed up to launch the first ‘Intelligent Cash Security’ solution that could make physical attacks on ATMs a thing of the past. ICS provides complete end-to-end protection for cash during transit and replenishment of the terminal. This means that the cash is constantly in a safe environment. In the event of an attack, cash or any other valuable media in a currency cassette is permanently spoiled using colored liquid dye. This reduces the need for greater physical protection and cuts transport costs, as cash is protected without the need for armored trucks and multiple armed guards. The system also provides end-to-end recording of the amount of cash in the currency cassette throughout the delivery cycle, simplifying reconciliation and allowing better scheduling of cash deliveries to ATMs. The system uses a range of internally mounted sensors which have been carefully developed to detect any brute force, cutting, or explosive attack whilst providing a high degree of stability against false alarms. Any genuine attack will set off the note degradation system housed on the ATM dispenser, permanently marking the notes with indelible ink. Other parts of the ATM are not affected and the machine can be put onto service following an attack.