Synergy Solutions Inc., a premier provider of leading-edge outsourced customer contact solutions, announcede the opening of its first customer contact center in Phoenix, Ariz.
In January, Synergy Solutions began operations with the opening of a fully automated state-of-the-art customer contact center. The 200-seat center currently implements outbound teleservices and customer acquisition programs on behalf of several Fortune 1000 companies, with future plans to expand into web-based customer contact and support. The center is expected to employ up to 500 professionals – most of them will be full-time customer contact representatives. The company offers competitive compensation with bonus potential, and an outstanding benefits package that provides medical, dental, vision, 401K, short and long term disability, and life insurance coverage.
! Synergy Solutions was strategically built from the ground up to combine visionary leadership, experienced management, leading edge technology, and industry-proven processes. This enables the company to offer true multi-dimensional customer support solutions in a dynamic web-architected environment. Synergy Solutions’ mission is to utilize proven acquisition and retention techniques to solidify and expand customer relationships through the use of intelligent people and emerging technology.
Synergy Solutions’ leadership team combines the award-winning industry talent and experience of an impressive group of key players, many of who have been working closely together for as many as 10 years. Most of the leadership team held senior management roles at ProMark One Marketing Services Inc., a leading provider of outsourced teleservices solutions. Under their leadership, the company grew from a being a small start-up company to being consistently ranked as a top 10 service agency and an Inc. 500 Hall of Fame award winner for appearing on the Inc. 500 list of America’s Fastest Growing Private Companies for five consecutive years. ProMark One was re-capitalized in 1996 to form IDRC (International Data Response Corporation), and was subsequently acquired by Telespectrum Worldwide in 1999.
Steve Moak, former CEO of ProMark One, serves as Chairman of the Board for Synergy Solutions. Moak has over 20 years of direct marketing experience and a proven track record as a successful entrepreneur. Moak has won several awards and has been a featured speaker at many industry conferences.
Lori Fentem has been named President for Synergy Solutions and is responsible for the company’s overall strategic direction, including service offering initiatives, financial performance, business development, contract negotiation, and revenue generation. Fentem has over 19 years of call center experience, nine of which have been within outsourced teleservices. Fentem served in the role of SVP Sales and Marketing for ProMark One and IDRC USA’s outbound division. As such, she was responsible for the management of the outbound sales force as well as a revenue stream in excess of $100MM. Fentem was also credited with the initial launch and development of ProMark One’s Client Services division, and for directing the company’s corporate marketing efforts and client relationship development. Following ProMark One’s acquisition, Fentem served as SVP of Business Development for Telespectrum Worldwide.
Fentem remarked, ‘I am excited about the challenges of my new position and the opportunity to have a pivotal role in such a dynamic and visionary company. We have assembled a team of world-class professionals that truly have the ability to deliver outstanding results today while building the foundation for the future of fully integrated customer contact solutions’.
Corey Conklin has been named SVP of Operations. In this role, Conklin is responsible for the development of Synergy Solutions’ operational infrastructure and the growth and development of the Operations Management team. Conklin is also responsible for the operation of Synergy Solutions’ founding facility and is driving the company’s growth initiatives for expansion into other geographic markets. Conklin has over 13 years of operations management experience. Previously, Conklin served as SVP Operations for ProMark One/IDRC USA Outbound, with responsibility for as many as 23 North American call centers. Following ProMark One’s acquisition, Conklin served in the role of SVP Operations Western Region for Telespectrum Worldwide.
Other members of the leadership team include Craig Despres, VP of Information Technology. Despres is responsible for the management of the company’s team of information technology professionals, as well as the development of the foundation for the company’s technology infrastructure. Additionally, Despres plays a critical role in the design and execution of the company’s technology vision and future initiatives. Despres has over 12 years of experience in the field of information technology, concentrating on process development and implementation. Most recently, Despres served as the Manager of Application Development for ProMark One/IDRC USA Outbound. As such, he handled a multitude of complex programs for large, high profile clients, as well as the overall process flow of the company’s information systems. He successfully reduced the average time to market for new programs, and helped build a world-class Information Technology division.
Cara Casper, Director of Business Development, is responsible for the direction and development of the company’s account management team, client relationship development, and client satisfaction. Casper plays an instrumental role in building the processes that integrate Account Management with Information Technology and Operations Management. Casper has over five years of experience in account management and business integration. In her previous position as Client Services Manager with ProMark One/IDRC USA Outbound, she successfully managed large volume, high profile, complex campaigns with outstanding customer satisfaction results.
Synergy Solutions specializes in providing innovative customer contact solutions on behalf of Fortune 1000 companies. Synergy Solutions programs target both businesses and consumers in a variety of industries, including e-commerce, financial services, telecommunications, retail, and entertainment, among others.