Mobius Management Systems, Inc. a leading provider of software for Internet viewing and document archiving, today announced that Northeast Utilities will implement electronic bill presentment and payment using Mobius Internet software.
NU customers will see their electric bills on-line at the biller’s Web site. Using their account numbers and personal identification numbers, enrolled customers will access current and previous bills and decide when and how much to pay.
The Mobius EBPP solution provides Internet access to the billing archive, giving consumers a complete self-service environment for retrieving not just current and previous bills, but all documentation about their accounts and transactions. The software is a component of the Mobius Electronic Document Warehouse (EDW), an Internet-based architecture for integrating diverse customer information. The EDW supports both paper and electronic billing, allowing companies to manage this transition by offering their customers the choice of electronic bill presentment or traditional paper statements or both.
“We’re pleased that Northeast Utilities has chosen Mobius software for EBPP,” said Mitchell Gross, president and CEO of Mobius Management Systems, Inc. “Internet-based billing and customer care represent an important opportunity for billers to reduce costs and strengthen customer relationships. The Mobius EDW, which can house billions of statements, bills, check images, remittance slips — virtually every form of customer transaction — is the ideal foundation on which to build an EBPP offering.”
Berlin, Connecticut-based Northeast Utilities, ranked among the twenty-five largest utilities in the nation, is the largest utility in New England. The company plans to make the EBPP service available by June to the 1.2 million customers of its subsidiaries, The Connecticut Light and Power Company (CL&P) and Western Massachusetts Electric Company (WMECO). The service will be extended later in the year to the 400,000 customers of Public Service Company of New Hampshire, another NU subsidiary.
“NU customers with access to the Internet will be able to electronically receive, pay, store and retrieve electric bills through one central Web site, making the bill payment process completely paperless,” said Kevin T. Charette, NU Director of Customer Services. “Our customers will no longer have to write checks, purchase stamps or travel to a mailbox or the post office,” Charette added. “We’re sure they will find this service very useful and convenient.”
Mobius Management Systems, Inc. (www.mobius-inc.com) is a leading provider of enterprise-wide Electronic Document Warehouse solutions in support of electronic commerce, customer service and improved productivity. Founded in 1981, the company develops and markets a complete family of software products to integrate and archive large volumes of diverse documents and transactions and make them available over corporate networks and the Internet. Mobius products are used by more than 1,200 organizations worldwide, including banks, insurance companies, financial services providers, utilities and telecommunications companies. More than half of the Fortune 100 companies use Mobius software. The company is headquartered in Rye, New York, with eleven domestic offices and foreign subsidiaries located in England, France, Germany, Italy, Sweden, Switzerland, Australia and Japan.Details