Hypercom Corporation today introduced Ascendent SigCap, a high-volume electronic signature and receipt capture, storage and retrieval software solution. Ascendent SigCap allows merchants and banks to electronically capture and store millions of signatures and receipts, and retrieve them for dispute resolution.
Ascendent SigCap operates independent of the transaction processing host. As such it can be added to an existing transaction processing environment, or to a merchant’s system, with minimum delay and integration complexity. Thus Ascendent SigCap allows electronic payment processors to add electronic receipt capture and retrieval quickly and easily without having to change existing legacy systems.
“The days of merchants storing boxes of receipts in the back office or spending hours sorting through them to find the receipt of a disputed transaction can quickly become ancient history,” said Theodore (Ted) F. Cole, Senior Vice President, Ascendent Software Products Group, Hypercom Corporation. “Ascendent SigCap for the first time allows financial institutions to support high-volume electronic receipt capture, reduce dispute resolution costs and speed response time to merchant queries. Most importantly for merchants, the system can drastically cut chargebacks.”
Built on the Ascendent Transaction Environment (ATE), SigCap captures signature and receipt data from the terminal and stores it in a database on the Ascendent SigCap server. If needed at a later date, the data can be accessed to view or retrieve an image of the signed receipt. The retrieved receipt can be printed, e-mailed, faxed or EDI (Electronic Data Interchange) transferred to the requesting institution.
SigCap provides the performance and reliability necessary to meet the stringent requirements inherent in bank and processing center 24-hour per day, seven day a week operations. It incorporates a comprehensive list of features including easy-to-use menus for retrieving, displaying and printing disputed transaction information; scalability ranging from small transaction volumes to millions per month; database independence and fast, fault-tolerant transaction processing with Hypercom’s Ascendent Transaction Environment.
Ascendent SigCap: How It Works
Ascendent SigCap incorporates a transaction processing engine that captures the signature and receipt data from the merchant point-of-sale (POS) terminal. Each receipt/signature is transmitted by the terminal and stored by SigCap as a self-contained record within the SigCap server database. This separation of signature and receipt data from the financial transaction eliminates the need for closely integrating the signature and receipt storage and retrieval system with the financial host, a major obstacle to building simple retrieval systems in the past.
The Ascendent SigCap server can be located either at the host or it can be remote. Signature/receipt data can be received from the terminal either in a batch format, or on a per transaction basis as part of the financial transaction communications. SigCap can be used as a stand-alone product or added as an option to Hypercom’s Ascendent software family of client/server payment processing and data transaction solutions including the Advanced Transaction Processor (ATP), Network Terminal System (NTS), Loyalty Management System (LMS) and RealPay and SET applications for e-commerce.
“Ascendent SigCap is the perfect end-to-end solution when combined with Hypercom’s powerful new T5000 POS terminal or ICE Peripheral,” Mr. Cole said.
Ascendent SigCap is available now through a Hypercom sales representative.
End-To-End Hypercom Solution: SigCap and ICE
When operated in conjunction with Hypercom’s T5000 Interactive Customer Equipment (ICE) POS terminal or ICE Peripheral, SigCap facilitates a complete electronic signature capture, receipt storage and retrieval system that eliminates the need for a paper copy of the receipt, and its related handling and retrieval. This provides a complete and efficient paperless environment that improves merchant efficiency and service, while reducing chargeback.
Hypercom’s ICE is a modular terminal concept that employs an interactive touch-screen to meet the increasing requirement for easy-to-operate customer-activated card acceptance devices.
The ICE represents an entirely new generation of interactive, consumer- operated card acceptance terminals which, when combined with Ascendent SigCap, deliver a highly-efficient and effective end-to-end solution in supporting electronic signature and receipt capture, storage and retrieval.
Ascendent by Hypercom
Ascendent transaction software is a comprehensive family of front-end client/server payment and data transaction processing software solutions and related professional services.
Ascendent software solutions most often serve as an adaptive layer for host legacy systems that allow financial transaction companies to quickly and easily add new functionality, features, programs and performance without disrupting or replacing existing mission-critical legacy systems.
“Ascendent software by Hypercom provides an adaptation layer for host legacy systems that allows financial transaction companies to quickly and easily support new functions and payment modes without replacing their existing transaction infrastructure investments,” Mr. Cole said. “Ascendent software exemplifies Hypercom’s continuing heritage of providing industry leadership with innovative solutions, and we are very pleased to announce this newest addition to Hypercom’s Ascendent family.”
Celebrating its 20th anniversary, Hypercom Corporation is a global provider of electronic payment solutions, including multi-functional point-of-sale terminals, peripherals, network products, transaction software, Internet-based and electronic commerce payment solutions. On a global basis Hypercom delivers the services and technology infrastructure required to quickly integrate and deploy new payment applications for competitive value-add programs, improved business performance and low total cost of ownership.
Headquartered in Phoenix, Arizona, Hypercom markets its products in more than 60 countries through a global network of offices and affiliates in Argentina, Australia, Brazil, Chile, China, Hong Kong, Hungary, Japan, Mexico, Russia, Singapore, the United Kingdom and Venezuela. Hypercom’s Internet address is [www.hypercom.com].