NationsBank announced Thursday the grand opening of its Card Services call center in Rio Rancho, N.M. The center, a 76,768 square-foot facility located on 15 acres in northern Rio Rancho, was developed to house 1,000 customer care functions and combines “state-of-the-art” technology with creative associate programs including flexible scheduling.
A grand opening celebration and ribbon cutting ceremony were held today in Rio Rancho at the Card Services call center. Special guests in attendance included: Hugh L_ McColl, CEO, NationsBank; Senator Pete Domenici, R-N.M.; John Blanks, N.M. Secretary of Economic Development; and Rio Rancho Mayor John Jennings.
Simultaneous celebrations also were held in Card Services offices in Charlotte, NC; Dover, De.; and Norfolk, Va.
“We are pleased to officially open this important call center,” said Eileen M. Friars, president of NationsBank Card Services. “We have been looking forward to this event since Mr. McColl decided to locate this state-of-the-art facility here. Today marks the beginning of an exciting, long-term partnership between NationsBank Card Services, the Rio Rancho community and New Mexico.”
“The opening of this facility is, indeed, cause for celebration,” said Hugh L. McColl, NationsBank CEO. “After a thorough search to find the right place for our call center, we stopped when we found Rio Rancho. This city, which works in partnership with local businesses to grow the economy and make life better for all its citizens, is clearly the right place for NationsBank.”
The call center began hiring customer care representatives in May and receiving customer calls on July 20. About 190 associates currently work at the call center and accommodate customer calls from 7:00 a.m. to 10:00 p.m., MST, Monday through Friday. Bank officials estimate 300 associates will work at the call center by December 1998, totaling about 1,000 associates within five years.
“We are very pleased to welcome NationsBank Card Services to the state of New Mexico,” said David S. Bair, president, NationsBank New Mexico. “The decision to locate this call center in Rio Rancho and add 1,000 new jobs over the next five years is a reaffirmation of our commitment to New Mexico.”
NationsBank Card Services is one of the nation’s leading issuers of bank credit cards and a recognized leader in the card industry. NationsBank Card Services provides one of the world’s largest travel and purchase card programs and is a major provider of purchasing card services for state and local governments.
NationsBank Corporation, with $315 billion in total assets, is the third largest U.S. bank with full-service operations in 16 states and the District of Columbia. NationsBank provides financial products and services to more than 18 million households and one million businesses as well as institutional investors and government agencies in 46 states and in major markets around the world. The company’s shares (NB) are listed on the New York Stock Exchange.Details