The NKSoft Corporation a wholly owned subsidiary of NetKnowledge Technologies LLC., announced the release of UTILBILL an Internet/Intranet/Extranet enabled software that will allow Communications and Utility Companies to provide Self Service Customer Care and Billing on the Web.
“Today’s corporation is justifiably concerned about how to increase customer satisfaction without increasing operating expense. UTILBILL will provide additional methods of customer service while reducing call center, bill printing and bill posting expenses. Customers will be able to receive bills on line, request services and pay their bill using our system. Cross and up selling opportunities_” said NKSoft CEO and President, John Chowdhury.
FEATURES OF UTILBILL:
Self Service Customer Care
UTILBILL operates on Microsoft Windows Internet Explorer or Netscape Navigator browsers running Windows 95, Windows 3.x, Windows NT, Unix, and all other browser enabled clients. Once the customer is signed up to receive the billing and customer care services on the Internet UTILBILL will enable companies to pre-send products and services to its customer as well as introductions of new products and features
UTILBILL will enable companies to pre-send bills on the Internet. Users can view their bill, get an explanation of the charges, and pay bills if they wish. And customers with past history can view their bill history.
UTILBILL will enable customers to setup preferred payment methods for their utility and communications bill. Multiple options are available including Electronic Funds Transfer (EFT) as well as the use of major credit cards. Customers will have the option to change their preferred method at any given time prior to their scheduled billing date.
Meter Reading Posting
For remote utility users who are required to complete their meter reading manually there is an option to enter the meter reading using the UTILBILL system. This will reduce the time required to complete the meter reading cycle for the utilities and will reduce data entry effort. The valid meter reading logic within UTILBILL will also reduce the data entry error from the customer entry point.
The built in audit trail in UTILBILL will keep track of the changes with before and after images of the pertinent data.
Architecture and Security
The UTILBILL solution is developed using the Network Computing Architecture (NCA) with Object Oriented (OO) technology. With the three tier architecture, it keeps the legacy database out of direct access from the net, keeping it completely safe from the unexpected intruders.
Pricing and Availability
UTILBILL is available directly from NKSoft with prices starting at $250,000 including installation. For more product and pricing information or to order contact NKSoft at 214-340-4330, or e-mail [firstname.lastname@example.org].