ProMark One, a leading provider of outsourced teleservice solutions within IDRC USA, is pleased to announce the promotion of Jay Hammans, Vice President Outbound Client Services for IDRC USA, Eric Kaufman, Vice President Information Systems for IDRC USA, and Bill Hoke, Vice President Finance/Controller for IDRC USA.
Jay Hammans was recently promoted from Director of Client Services for ProMark One to Vice President of Outbound Client Services for IDRC USA. In his new position, Hammans will be responsible for recruiting, developing and managing IDRC USA’s Client Services professionals, and developing and maintaining relationships with IDRC USA’s Client Services professionals, and developing and maintaining relationships with IDRC USA’s key business partners. Prior to joining ProMark One in 1996, Hammans spent six years in a variety of clients and industries. Hammans attended the University of Nebraska at Kearney.
Eric Kaufman was recently promoted from Director of Technical Services for ProMark One to Vice President of Information Systems for IDRC USA. In his new position, he will be responsible for hardware, software, application development, network, and the technology infrastructure for IDRC USA. Prior to joining ProMark One in December 1996, Kaufman worked for American Express in Phoenix and Ft. Lauderdale for 14 years. His various management positions included Director Data Center Operations, Director Electronic Commerce, and Director of Technology Business Planning. Kaufman has an MBA from the University of South Florida in Management.
Bill Hoke was recently promoted from Controller of ProMark One to Vice President Finance/Controller from IDRC USA, and is currently responsible for all aspects of financial reporting and analysis for IDRC USA. Hoke was extensive senior management experience in corporate finance and accounting. Prior to joining ProMark One in 1997, Hoke was the Controller of Orhologic, a publicly-owned orthopedic products company traded on the NASDAQ, which raised $125 million through its secondary offering and completed two acquisitions of complementary companies. Before this, he was the VP Finance with Peter Piper Pizza, which raised $15 million of private equity and acquired the company’s largest competitor. Hoke also served as the Controller of MicroAge for two years, and was with Deloitte & Touche for eight years when he left was a Senior Manager in 1991. Bill is a CPA and has a BA in Accounting from the University of Northern Iowa.
IDRC USA was recently formed through the geographic reorganization of IDRC into two operating units, consisting of IDRC USA and IDRC International . Based in Scottsdale, Arizona, IDRC USA consists of the ProMark One (IDRC’s largest subsidiary), IntelliSell and Telnet business units, as well as two facilities in Buffalo, New York and our newly constructed inbound facility in San Diego, California. IDRC International consists of the S&P Data business unit, and is based in Toronto, Ontario. Through the combined resources of these companies, IDRC is able to offer a wide spectrum of fully integrated services to clients throughout North America. The IDRC network of companies currently has nearly 6,800 employees, and nearly 4,500 workstations in 31 locations throughout U.S. and Canada.
IDRC USA specializes in providing inbound and outbound telephone based solutions that target buisiness and consumers in a variety of industries, including telecommunications, financial services, and insurance, among others. IDRC USA uses customized, state of the art computer and telephone based technologies in its operations. IDRC USA’s focus is to work with selected buisiness partners, helping them to maximize the lifetime value of their customers through the effective use of telephone based support.Details