Hypercom Corp. Tuesday announced that Pittsburg, Kan.-based NPC International Inc., the largest franchise group for Pizza Hut International restaurants in the world, has installed Hypercom’s T7P point-of-sale (POS) terminals in all 685 of its Pizza Hut restaurants.
Hypercom(R) is a leading supplier of POS payment systems, enterprise networking solutions and client/server software. The terminals were installed and will be serviced by First Tennessee Merchant Services Inc., a wholly owned subsidiary of First Tennessee Bank National Association.
The 24-state, franchise-wide deployment of the T7P began in NPC’s dine-in Pizza Hut restaurants in November 1997. It then was broadened to delivery kitchens, which handle walk-in pick-up and delivery orders. That phase of the deployment was completed in mid-December.
The size of the deployment underscores the confidence First Tennessee and NPC have in the Hypercom product line. Part of the reason for that confidence is Hypercom’s industry-leading five-year warranty on terminals.
“The T7P has a highly favorable design for our use because it is easy to operate and has a small footprint. The fact that it occupies very little counter space combined with its functionality makes it extremely beneficial to NPC as we begin to accept credit cards in our Pizza Hut delivery kitchens,” said Mike Gibson, director of corporate administration, NPC International.
Prior to the Hypercom deployment, the NPC Pizza Hut delivery kitchens, which handle only walk-in customers and delivery orders, did not accept credit cards for payment. Now, those 150 locations have on-line credit authorization capability.
“This deal is significant because it’s not often that a customer of this size decides to install this many terminals at one time,” said Steve Demaree, senior vice president of merchant sales, First Tennessee. “Key factors NPC considered before selecting the T7P included ease of use, small footprint and prompt authorizations. The T7P met those requirements and provided for NPC’s future needs as well.”
“There’s no doubt NPC has made a major commitment to Hypercom. Working in concert with First Tennessee Merchant Services, we are equally committed to maintaining customer satisfaction at NPC,” said John Marshall, senior vice president of sales and marketing, Hypercom US/Canada, a division of Hypercom.
The Hypercom T7P Terminal
The T7P incorporates a modular printer, available in thermal or friction. NPC was impressed with the speed of the printers, especially the thermal, which prints seven lines per second.
The T7P is easy on counter space thanks to its small footprint — 6.25 inches wide by 11.5 inches deep by 4.5 inches high (with full 3-inch diameter roll of paper) — which is especially helpful in the delivery kitchens, where space is at a premium.
Other significant attributes of the T7P include low response time — under 10 seconds, a large back-lit LCD display (two lines of 20 characters) and an easy-to-use keyboard.
Ease of Use
According to NPC’s Gibson, the fact that training went quickly and smoothly is evidence of the T7P’s ease of use.
In November, First Tennessee Merchant Services trained regional and area managers of the Birmingham, Ala.; Springfield, Mo.; and Memphis, Tenn., Pizza Hut dine-in restaurants. Those managers then trained their employees.
Employees in those three areas got up to speed so quickly on the T7P that NPC soon extended the training to the dine-in restaurants in other regions and all delivery kitchens.
NPC also loaded the terminal-capture software, which allows for adjustments, such as gratuities, to be made quickly and easily. The dine-in restaurants’ previous POS hardware ran host-capture software, which “captured” transaction information and forwarded it to the host processor for storage. Thus, adjusting payments was inconvenient for the merchant and the customer.
NPC International is the world’s largest Pizza Hut franchise and currently operates 685 Pizza Hut restaurants and delivery kitchens in 24 states. Through Romacorp. Inc., a wholly owned subsidiary, NPC also operates and franchises 190 Tony Roma’s(R) restaurants, the casual theme restaurant chain that is famous for ribs, worldwide.
About First Tennessee
First Tennessee Merchant Services is a wholly owned subsidiary of First Tennessee Bank National Association with processing centers in Memphis and Denver. First Tennessee National Corp., parent company of First Tennessee Bank National Association, with headquarters in Memphis, is a $14.4 billion financial services institution providing banking and other financial services nationwide.
The corporation’s common stock is traded over the counter on the Nasdaq Stock Market’s National Market System under the symbol FTEN. Information is also available at First Tennessee’s Web site at www.ftb.com.
About Hypercom Corp.
Hypercom is a leading supplier of point-of-sale (POS) payment systems, enterprise networking solutions and client/server software. Phoenix-based Hypercom sells its products in more than 50 countries worldwide. Hypercom consists of four divisions: Hypercom POS US/Canada, Hypercom International, Hypercom Network Systems and Hypercom Manufacturing Resources.
Certain matters discussed within this news release are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Although management of Hypercom believes the expectations reflected in such forward-looking statements are based on reasonable assumptions, it can give no assurance that its expectations will be attained. Factors that could cause actual results to differ materially from expectations include industry, competitive and technological changes; risks associated with international operations and foreign currency fluctuations; the composition, timing and size of orders from and shipments to major customers; inventory obsolescence; market acceptance of new products and other risks detailed from time to time in Hypercom’s SEC reports, including the company’s prospectus dated Nov. 13, 1997.Details