With the recent installation of two additional System 7000 dialer packages at the Allied Bond & Collection Agency call center, EIS International Inc., a leading provider of call center software, is now the sole supplier of dialer systems for Allied’s 280 agent stations.
“We looked at every major manufacturer in the industry and decided on EIS,” said Richard Strahm, manager of predictive dialer technology at Allied. “The finalists were EIS and Mosaix,” he added. The 93 agent stations provisioned by these System 7000s were previously supported by older installed Mosaix systems, according to Strahm.
“The reason we selected EIS,” Strahm said, “is EIS’ continued responsiveness to our growing and ever-changing requirements, as well as their true partnership approach and commitment to our relationship, whether we are in a current buying cycle or not. In addition, I believe no other vendor can out-perform EIS’ openness, flexibility and responsiveness.”
The two additional System 7000s bring Allied’s total to five, according to Rhine Morgan, EIS vice president of collections/industry applications. “Many of the nation’s largest collections agencies, retailers, credit card issuers and telephone companies use System 7000 to execute their calling strategies,” Morgan said. “It is designed to manage the unique productivity challenges experienced by these types of organizations,” he explained.
System 7000 is a flexible call automation system designed to meet the unique needs of the collections industry and includes such features as
* Digital Announcement to Answering Machines — a digital messaging feature that can play messages to connected calls identified as answering machines without the intervention of an agent;
* Diligence — the ability to record information (time, date, action result code, phone number attempted, session name and agent ID) about the attempts made to contact the debtor as part of the patron record; and
* Skip Tracing + Add New Number — in addition to providing the ability to locate and dial a series of numbers or parties related to a particular debtor, the “Add New Number” feature permits the agent to add a new number to the record and direct the system to call the number.
In addition, System 7000’s EIS-patented call-pacing algorithm — SmartPace(TM) — dynamically adjusts the dialing speed to maximize the number of contacts while producing fewer no-contact or abandoned calls. With this function, users can set a target abandon rate that allows them to meet state and federal regulations. The system then automatically maintains that rate for the duration of a campaign, keeping agents as busy as possible within the target abandon rate.
Allied Bond & Collection Agency, headquartered in the Philadelphia suburb of Trevose, Pennsylvania, is a major supplier of accounts receivable, collections and call center outsourcing. Allied is a wholly-owned subsidiary of Outsourcing Solutions Inc. (OSI) of St. Louis, Missouri.
EIS International Inc., headquartered in Herndon, Virginia, is a leading provider of advanced solutions for outbound and integrated inbound/outbound applications for the call center industry. With more than 1,460 systems and more than 80,000 workstations installed worldwide, EIS provides systems for telemarketing, customer service, fund-raising, market research and collections to increase productivity, enhance operational efficiency and improve agent effectiveness in the call center. A member of the Object Management Group (OMG), EIS recently adopted CORBA(TM) (Common Object Request Broker Architecture) as a platform for future products. Additional information about EIS is available by calling 800-274-5676 or by visiting the company’s Web site at .
This press release contains forward-looking statements (statements that are not historical facts) that involve a number of risks and uncertainties, including references to customer and marketplace acceptance of new and existing products and services. Investors are cautioned that all forward- looking statements are subject to a number of risks and uncertainties, including, but not limited to, competitive factors, general economic conditions, customer relations, technological change, product/service introductions and acceptance, distribution networks, changes in industry practices, one-time events and other factors described herein and under the heading “Factors Affecting Future Results” in EIS’ quarterly Form 10-Q and annual Form 10-K reports filed with the Securities and Exchange Commission, copies of which are available from EIS. Should any of these risks or uncertainties materialize, or should any underlying assumptions prove inaccurate, eventual outcomes may vary materially from those anticipated.
EIS International is a registered trademark of EIS International Inc. System 7000 and SmartPace are trademarks of EIS International Inc. CORBA is a trademark of the Object Management Group.Details