Digital Equipment Corporation today announced the Client Services Support Card, a prepaid debit card that enables customers to purchase telephone support service conveniently in time increments of 30, 60, 120 and 180 minutes. A new concept in desktop application support, the Client Services Support Card offers customers the same ease of use as a prepaid telephone calling card in buying and accessing services at any time, from any location. It offers an uncomplicated, affordable solution to the support needs of an increasingly mobile workforce in a multivendor, networked world.
“Anyone who has had a presentation crash at 2 a.m. with no help desk to call can appreciate Digital’s Support Card,” said Patrick O’Connor, director of marketing for Digital products and services at Pioneer-Standard Electronics, a Digital reseller. “Digital recognizes the fact that today’s PC users range from traditional, nine-to-five corporate users to road warriors and telecommuters, and the amount of application support they need is just as diverse. Digital is focusing the support on the user, not the hardware.”
Easy-to-Buy, Easy-to-Use Services
The Client Services Support Card takes its cue from popular debit cards similar to those offered by banks and phone companies. Individual users in small and large enterprises simply dial a toll-free number and enter a personal identification number (PIN). The service can be purchased and renewed over the phone with a credit card, and is available exclusively through Digital’s authorized resellers.
Customers can access service on more than 200 of the most popular desktop applications. The wide array of business software applications supported includes word processing, electronic mail, Internet access, spreadsheet, graphics, and presentation packages from major vendors such as Microsoft, Lotus, Adobe, and Netscape. Time is not debited until the customer is connected with a support expert, and satisfaction is guaranteed or Digital will credit the customer’s card.
Changing Face of Today’s Workforce
Large and small organizations today increasingly share a common end-user profile, the COHO (company office/home office) or mobile user. Moreover, as most companies rely on rapidly changing technology in a networked world in order to achieve their business objectives faster, the demand for available, high-quality service is also burgeoning.
“The Client Services Support Card is another innovative concept from the world’s leading multivendor, lifecycle services provider,” said Peter Mercury, vice president and general manager of Digital Worldwide Services’ multivendor customer services business. “This new service supports our strategy to address the service needs of an expanding audience of technology users while reducing the complexity of buying and using services. Digital is applying the expertise and sophistication gained from more than 10 years’ experience providing multivendor services to many of the world’s largest enterprises. Now, many more users can take advantage of Digital’s world-class support in an uncomplicated, packaged service offering.”
Managing IT Support Costs
Large and small enterprises alike face escalating costs and infrastructure issues in conducting business. The Digital Support Card helps companies improve productivity, reduce costs and manage technology to meet their business objectives by providing:
— A cost-effective alternative to fulfilling the off-hour service needs of an increasingly mobile workforce.
— Flexibility to obtain desktop application support anywhere, any time. Users control the amount of support time and pay only for the support they use.
— A world-class multivendor solution for companies that do not need annual, comprehensive service contracts or wish to supplement them with flexible departmental alternatives.
— A means to complement, supplement or, for smaller companies, replace the help desk, potentially reducing overall IT support and administrative costs.
— Accountability users can track and manage service usage.
Availability and Pricing
The Client Services Support Card is available now in the U.S. and Canada, and in select markets in Europe. Per-card prices in North America:
30 minutes @$69 $97 Cdn.
60 minutes @$119 $167 Cdn.
120 minutes @$219 $307 Cdn.
180 minutes @$319 $447 Cdn.
For more information about obtaining the Client Services Support Card, call 1-800-311-3821.
Digital Equipment Corporation, recognized for product and service excellence, is a leading supplier of high-performance, Web-based computing solutions which help enterprises compete in the global marketplace. Digital gives its customers a winning Internet advantage through a comprehensive portfolio of Internet solutions based on award-winning systems, advanced networking infrastructure, innovative software, and industry applications — including those from its business partners. The expertise and experience of Digital employees help customers plan, design, implement, manage and support Internet solutions in countries throughout the world. For the latest company information, visit Digital on the World Wide Web at .
NOTE: Digital, the Digital logo, and Client Services Support Card are trademarks of Digital Equipment Corporation.Details