Western Union Expands Mexican Presence

Western Union and Bancoppel announced a five-year agreement whereby Bancoppel will offer Western Union global money transfer services at its 1,000 locations. Western Union, Vigo and Orlandi Valuta services are offered in Mexico through a strategically combined network of Agent locations that include banks, national retail chains and independent locations. Western Union, in conjunction with its Orlandi Valuta and Vigo brands, connects consumers in Mexico to more than 510,000 Agent locations across 200 countries and territories.

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TSYS Client Named Top Contact Center

TSYS announced the Nationwide Building Society contact center it services has been named among the top 25 percent financial services centers in Europe for 2012. The recognition was given by Europe’s leading bespoke contact centre benchmarking survey, Bright Index. The Bright Index is used to identify the top performers across Europe. Each year up to 100 companies benchmark their contact centre performance against 50 key metrics with an average one million calls per participating company used to form the basis for the analysis. The benchmarking includes measuring efficiency, quality, resourcing, self-service and sales. TSYS processes the Society’s portfolio of 2 million consumer credit card accounts.

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Wincor Nixdorf Deploys Software on ATM Network

EMIS ATM network operator will now be using Wincor Nixdorf’s “ProView” software to handle IT service management for its 2000 self-service systems. To significantly improve the availability of the systems and customer satisfaction, EMIS is also anticipating maintenance costs reduction for the ATM network. The “ProView” solution offers EMIS a host of status and event messages and converts them automatically into service orders. On the basis of the detailed information provided, ProView determines whether a technician callout is necessary or whether the fault can be rectified via remote access.

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Moneris & LightSpeed Launch Integrated mPayments

Moneris payment processor, and LightSpeed, software company, announced they have partnered to provide Canadian retailers with an integrated mobile payment management solution. Moneris openly engages and works with emerging technology companies to provide its merchants with seamless payment processing solutions and best in class card processing. Moneris will now deliver a secure, reliable payment processing system that integrates with LightSpeed’s point of sale and retail management tools. With this enhanced offering, LightSpeed’s Canadian customer base can take advantage of the platform’s ability to increase operating efficiencies, integrating the payment solution with back-office features such as inventory management and sales and order workflows.

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ERN Names Director, UK Merchant /Acquiring Sales

ERN appointed former Merchant Account Leader MasterCard Brian Eagle-Brown UK Merchant & Acquiring Sales Director. Eagle-Brown will manage the development and management of relationships with large retail merchants and acquirers and report to ERN’s Head of Global Sales Andrew Rush, another well-renowned name in the financial services industry. A graduate of the University of Sheffield, Eagle-Brown was also with Thomas Cook and then at foreign exchange service Travelex. ERN’s transactional big data platform, Looop, offers a PCI and ISO 27001 compliant scalable, reliable and secure big data platform to boost customer loyalty using transactional data analysis.

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Former Hearltand CIO, Google Payment Brass to lead GoPago

[ihc-hide-content ihc_mb_type=”show” ihc_mb_who=”0″ ihc_mb_template=”1″] Steve Elefant is the new GoPago Chief Strategy Officer. Bringing with him over 25 years’ in the industry, most recently with Google Payments as a consultant and Heartland as CIO, Elefant intends to lead GoPago growth in new channels and further develop its “GoPago LIVE” all-in-one cloud POS. As a Senior…

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Jack Henry Expands Core Platform Offering

The Jack Henry Banking division announced two Tennessee-based banks, Volunteer Federal Savings Bank and Peoples Bank of the South, selected its “CIF 20/20” core processing platform to provide enterprise-wide automation. THE “CIF 20/20” processor is automating approximately 700 growth-focused, service-oriented banks by integrating parameter-driven core functionality with more than 120 complementary products and services. This market presence makes “CIF 20/20” one of the most widely installed core banking systems in the U.S. Its flexible architecture and relational database, ability to support both in-house and outsourced operating environments, and scalable hardware platform maximize operating flexibility and seamlessly support banks’ near- and long-term technology requirements.

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Mercury Exec Partakes in ETA mPayments Committee

Mercury Payments Systems announced Nick Nayfack, director of product at Mercury, accepted a seat on the Electronic Transactions Association’s (ETA) Mobile Payments Committee. Here he will develop best practices in mobile commerce with industry peers to enable merchants and consumers to navigate technological “ease-of-use.” Mercury designs and implements a “one-stop shop” experience for payment acceptance by retail and hospitality merchants by offering a multitude of new and traditional payment products, software and services all focused on small business solutions for “Main Street.”

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Fiserv Payments Network Changes Name, Logo

Fiserv inancial services technology announced its debit payments network, formerly known as ACCEL/Exchange, is now just “Accel.” Reflecting the network’s ability to accelerate funds transfers across retail, biller and social person-to-person payments, and positions the network within the Fiserv portfolio of payments capabilities to create the world’s leading real-time network, the name change is appropriate. Accel supplies infrastructure for financial institutions to give cardholders around-the-clock access to their demand deposit account funds at ATMs and the point of sale, with 55 million debit cardholders, 3,100 financial institutions, 340,000 ATMs and more than 3 million merchant locations.

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